NobelBiz

MAY 25, 2023

What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. Today, there are many different CDPs available on the market, each with its own unique features and capabilities.

Call Center 98

Call Center Software Data Contact Center 98

Confirmit

SEPTEMBER 24, 2018

Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. capture the Voice of the Customer across all touchpoints and channels. Improve VoC metrics like NPS® and correlate this improvement to revenue. deliver role-based insights in the right format at the right time.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. You can enhance the value of a free trial by providing customized touchpoints and content relevant to the customer’s individual needs during the course of their freemium experience. Case Studies.

Customer Journeys 63

Customer Journeys How To Net Promoter Score Video 63

Confirmit

SEPTEMBER 24, 2018

Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. capture the Voice of the Customer across all touchpoints and channels. Improve VoC metrics like NPS® and correlate this improvement to revenue. deliver role-based insights in the right format at the right time.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . The technology that drives a successful digital-led Customer Success program. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. As MIT say it provides a “common language for going forward in product development”.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

BirdEye

AUGUST 20, 2024

You can host live or recorded webinars on topics like energy efficiency, HVAC maintenance, or smart home technology. Respond quickly, be friendly, and ensure every touchpoint is a positive one. Content marketing ideas Content marketing helps you attract and engage your target audience by providing value beyond your services.

Strategy 59

Strategy Marketing Social Media Chatbots 59

SurveySensum

APRIL 8, 2024

The success of paid advertising lies in its strategic execution and ongoing management to ensure maximum return on investment. Community and Event Participation: Engage with your local and online communities by participating in or hosting events, workshops, and webinars.

Strategy 52

Strategy Social Media Advertising Analytics 52

Pointillist

JULY 25, 2018

Articulate the importance of focusing on end-to-end customer journeys as opposed to single touchpoint interactions. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

SmartKarrot

JULY 8, 2020

Location profiles and CRM integration provide a competitive edge to the product in terms of customer touchpoints tracking. . Pendo has four resources available for training: In-person Training Live Online Training Webinars Documentation . The product satisfies its return on investment thoroughly. Final Note .

Analytics 10

Analytics Analysis Return on Investment Ecommerce 10

eGain Blogs

MAY 18, 2022

In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. We can very quickly give you some ideas of the kinds of ROI (Return on Investment) you would experience.

Self Service 90

Self Service Government Case Study ROI 90

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. Provide exceptional customer service: Ensure every touchpoint delivers a professional and seamless experience.

Healthcare 52

Healthcare Strategy Multi-Channel Case Study 52

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. In addition to understanding these touchpoints, analyzing the state of the overall relationship with your customers can also be immensely effective. Interesting Links.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

CustomerSuccessBox

NOVEMBER 24, 2021

Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. They are people with the expertise in engaging with the client across multiple touchpoints.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52