Rewards Programs Self Service Touchpoint 
InMoment XI
OCTOBER 8, 2024
Customer experience improvement refers to enhancing the interactions and overall satisfaction a customer has with your business across all touchpoints. Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. What is Customer Experience Improvement?
Retently
OCTOBER 23, 2024
Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. Now that we are all set with the most popular customer surveys, let’s dive into the specific touchpoints to consider.
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ProProfs Chat
DECEMBER 7, 2018
Ensure all customer service, and support touchpoints are aware of and have access to the details for company promotions and the content of current circulars. Empower your customers to self-serve. It’s the holidays, so it is a great time to REWARD your customers! You do not want your agents surprised!
Interactions
DECEMBER 12, 2019
Our IVA can help shoppers find stores; discover promotions; check rewards programs; find out where orders are and how to make exchanges and process returns; set up automatic payments and process payments and even provide stress-free tech support. Our clients see self-service engagement increase by 40%.
SurveySensum
JULY 11, 2023
It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Set clear response time expectations and meet service level agreements. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc.
Retently
MARCH 18, 2024
Accessibility-usability questions These types of questions in service surveys focus on evaluating the customer’s ease of access and interaction with various service touchpoints. Consider such questions as: “How would you rate the convenience of our service hours?”
Bold360
JULY 13, 2017
Creating a truly multichannel strategy means reaching out to your customers on the touchpoints that they use, and ensuring there is consistency throughout. For customer service, customers should be able to reach out by email, phone, live chat or in person and expect a consistent feel as well as the same information.
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