Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. Even as fuel and transportation costs have increased, the price of Prime has remained the same for nine years.

Loyalty 58

Loyalty Loyalty Programs Rewards Programs Transportation 58

Up Your Service

MAY 3, 2017

Good or bad, social media massively amplifies the word-of-mouth effect. Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. However, smart companies see this as an opportunity to create brand evangelists. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. Intelligent support bots can interact with your customers on every channel, from mobile website to app, and from desktop to social media. Inspiring Real Loyalty, No Cards in Sight.

Tourism 56

Tourism Travel Customer Service Airlines 56

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Glossier , a beauty brand, excels at engaging with customers on social media platforms like Instagram.

Retail 40

Retail Examples Customer Experience Social Media 40

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility. has proven very popular.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Happy or Not

JANUARY 23, 2025

Feedback analytics can guide improvements in email campaigns, social media response times, and chatbot interactions. Encouraging loyalty through programs and discounts Loyalty programs and personalized discounts are potent tools for maintaining customer engagement.

Customer relationships 36

Customer relationships Analytics Feedback Effort Score 36