ShepHyken

FEBRUARY 9, 2025

Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement. What caught my eye was that Niccol may pull back from the Starbucks rewards program to focus on operational efficiency and the in-store experience. This article includes 15 ideas from nine industry experts.

Customer Service 75

Customer Service Sports Rewards Programs Comparison 75

Alida

MARCH 27, 2018

Fans of MO is designed with this is mind: customers with different needs and preferences are provided different value and experiences through an enhanced guest recognition and engagement program. Key learning: Business transformation is about connecting data from and across your business, technology and customers.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Optimove

MARCH 20, 2025

This session explored how brands can tap into behavioral psychology to design more meaningful loyalty experiencesmoving beyond traditional rewards programs to foster deeper emotional connections. Optimizing CRM Teams for Success AI-driven marketing demands CRM teams that are agile, efficient, and structured for impact.

Connections 52

Connections Gamification Marketing CRM 52

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. loyalty programs on average. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Interactions

MARCH 6, 2019

Rewards programs. A conversational AI solution can give your guests full insight into their rewards program, by providing balance information, enrolling guests in programs, replacing lost cards, resetting account passwords, and providing redemption options. Want to see the future of restaurant technology in action?

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

InMoment XI

OCTOBER 8, 2024

Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. 83% of consumers say that belonging to a loyalty program influences them to buy from a brand again.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Calabrio

APRIL 27, 2017

To the outside observer, advancements in modern technology have diminished the importance of contact agents. However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Calabrio

APRIL 27, 2017

To the outside observer, advancements in modern technology have diminished the importance of contact agents. However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

InteractionMetrics

MARCH 27, 2025

It’s not just technology; it’s about feeling part of something special. Tiered Rewards: Customers earn status as they make more purchases. You can offer discounts, credits, or cold, hard cash rewards for referring friends and family. Think about why people line up for the latest Apple product.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

Experience Investigators by 360Connext

APRIL 23, 2015

It also stores all your travel reward program membership numbers, your points, and includes alerts about flights, seat trackers for crowded airplanes, and more. Blog Customer Engagement Customer Experience Featured Podcast Social Media customer service innovation linkedin mobile SXSW technology User experience'

Social Media 110

Social Media Travel Rewards Programs Innovation 110

CX Journey

JULY 13, 2017

Employee Engagement is not. a strategy a mandate employee motivation employee recognition something that is "done" (I read an article once that included a note about "if employee engagement is done properly.")

Employee Engagement 128

Employee Engagement Engagement Rewards Programs Airlines 128

Service Untitled

MAY 6, 2014

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure. Take for instance the complicated world of credit cards.

Consumers 77

Consumers Rewards Programs Social Media Banking 77

Beyond Philosophy

DECEMBER 14, 2023

Loyalty Programs Rarely Build Loyalty Regarding distinguishing between loyalty, inertia, and Delta, many organizations do not realize that their rewards programs do not build loyalty. The rewards program becomes part of the offer. For example, Delta recently changed its rewards program.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

CSM Magazine

JANUARY 9, 2023

This technology uses voice or touch-tone dialing and only supports basic interactions. For this system to work effectively, you will have to link your CRM to yourIVR phone system technology. The scores can help an organization plan its training or rewards programs. Using Interactive Voice Response Systems. Conclusion.

Customer Relationship Management 93

Customer Relationship Management Customer relationships Management Rewards Programs 93

ShepHyken

NOVEMBER 26, 2018

To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people.

Customer Service 88

Customer Service Airlines Employee Engagement Rewards Programs 88

BirdEye

MAY 9, 2023

And businesses today are capitalizing on that need to share by incorporating rewards programs and referral cards. You don’t necessarily require sophisticated technology to make referral cards. You don’t need additional technology to use coupons but they are prone to fraud. How to make a referral card?

Rewards Programs 98

Rewards Programs Fashion Social Media Brands 98

Interactions

DECEMBER 12, 2019

Forbes’ Retail Customer Experience guru Blake Morgan believes retailers need to embrace technology to deliver better customer experience through these channels. These technologies can include chatbots and other customer-centric technologies designed to improve speed and efficiency. .

Retail 62

Retail Loyalty Rewards Programs Self Service 62

Interactions

JUNE 2, 2022

Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. Maintaining loyalty and rewards programs . Many guests traveling this summer–some for the first time in years–will certainly want to access and update their rewards program.

Self Service 62

Self Service Rewards Programs Travel Virtual Agent 62

BirdEye

FEBRUARY 19, 2021

Being stuck at home months at home has made customers more comfortable with online orders and contactless technology. Invest in contactless technology. Contactless technology can help put them at ease by minimizing the amount of contact they have with employees and other customers. Restaurants need to adapt.

Tips 93

Tips Loyalty Programs Rewards Programs Social Media 93

ReviewTrackers

MARCH 14, 2019

Sure, banking customers and policyholders might be impressed with your digital strengths, rewards program, or coverage options. Invest in tools and technologies that capture customer feedback. In banking and financial services, understanding the customer journey is essential to delivering excellent experiences.

Banking 94

Banking Customer Journeys Touchpoint Rewards Programs 94

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. This may happen on their initiative, or it may be encouraged through incentive offers and rewards programs.

Customer Journeys 122

Customer Journeys Touchpoint B2B Social Media 122

SuiteCX

JANUARY 19, 2015

©2014 suitecx – ConfidenDal Internal company communica2ons hopelessly broken; 70 SharePoint Sites with no overall management/ governance Formal diagnos2c process included reviews of people, process, technology and data across mul2ple divisions Improved employee sa2sfac2on; stronger focus on cri2cal informa2on and processes 6.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

SurveySensum

JULY 11, 2023

One good strategy to boost customer loyalty is – the REWARDS program. Here’s how Starbucks does it with – Starbucks Rewards. In this program, you earn points with each purchase and get motivated to return and redeem those points for free items. – With Domino’s Piece of the Pie Rewards program.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Customer Guru

JUNE 26, 2018

At Sephora, the in-store experience is heavily supported by technology. Here are some lessons that brands can learn from Sephora: Imbibing technology with physical store experience. The way forward for brands today is by means of using technology effectively. Loyalty programs are super-powerful marketing tools.

Omni-Channel 82

Omni-Channel Retail Loyalty Programs Social Media 82

CSM Magazine

DECEMBER 10, 2021

The best VoE programs integrate a mix of employee surveys, active listening, and reward programs to both standardize and incentivize routine feedback that can help identify common pain points that take place across the full employee experience and remedy them before they create a turnover problem.

Customer Journeys 98

Customer Journeys Omni-Channel Employee Experience Employee Engagement 98

Avaya

OCTOBER 4, 2016

By the 1960s, we began fulfilling corporate gifts to local businesses, and from that we built an entirely new organization dedicated to selling employee reward programs to other businesses. Keep technology current. In the 1950s we expanded into the retail market. Today Michael C.

Rewards Programs 67

Rewards Programs Call Center Employee Engagement Retail 67

CX University

NOVEMBER 21, 2020

We know that customers connect and interact with an organisation’s technologies, people, products, and processes across a variety of online platforms, through dedicated customer contact centres and at physical brick and mortar locations.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

CSM Magazine

MARCH 8, 2021

Utilize loyalty coupons as a fundamental element in the customers’ rewards program of the customers – One of the marketing strategies that the business owners can do is provide a rewards program to their loyal customers.

Loyalty 52

Loyalty Rewards Programs Advertising Social Media 52

SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Investments in customer loyalty are booming.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Especially if a loyalty program is part of your strategy. Investments in customer loyalty are booming.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

Second to None

APRIL 3, 2018

Another impactful trend in this industry is the proliferation of different ordering technologies. In the past, convenience was offered via rapid speed of service and enhanced drive-thru technologies, but now this value is being taken care of via eCommerce channels. 1] [link]. [2] 2] [link]. [3] 3] [link].

Brands 63

Brands Consumers Rewards Programs Loyalty 63

Totango

SEPTEMBER 20, 2022

You can improve the quality of your support by leveraging technology to resolve routine issues and automatically steer customers who need human help toward the right representatives. Use rewards programs and discount offers to encourage brand advocacy among your most loyal customers. Providing superior support.

B2B 88

B2B Net Promoter Score Self Service Social Media 88

Second to None

FEBRUARY 4, 2020

These brands commonly use their mobile application to implement rewards programs and other opportunities meant to provide added-value to the customer and convince them to return to your brand. The reason that so many more brands are utilizing this methodology is the increase of digital technology, and its impact on communication.

Consumers 67

Consumers Strategy How To Hospitality 67

Currency Alliance

JULY 16, 2020

Technology has advanced so strategically in recent years, particularly in terms of microservices and SaaS platforms where brands share technology costs, that any program operator should benefit from collaborative loyalty with little investment. Too many reward programs focus on short-term profits, such as breakage.

ROI 52

ROI Loyalty Data Loyalty Programs 52

Totango

MAY 6, 2021

To maximize your results, combine these strategies with technology tools that automate retention best practices, such as the Totango Spark platform’s Ensure Customer Renewal SuccessBLOC module. Here are some tips on how to put these retention strategies into effect using automated technology. Offering loyalty rewards programs.

Strategy 76

Strategy Customer Journeys How To Customer Retention 76

delighted

NOVEMBER 20, 2020

Enhancements in technology have led to the growth of ecommerce, making it easier and safer during COVID-19 for businesses to sell retail goods online and across the globe. Customer or potential customer emails can be captured digitally by encouraging customers to sign up for newsletters and rewards programs.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70