Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active.

Ecommerce 109

Ecommerce Survey Retail NPS 109

CSM Magazine

AUGUST 21, 2023

Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand. Build a Branded Mobile App A branded mobile app gives you another touchpoint to engage with customers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Bold360

JULY 13, 2017

Creating a truly multichannel strategy means reaching out to your customers on the touchpoints that they use, and ensuring there is consistency throughout. Number one on the list was lengthy queues and wait times in-store. A business might use each channel differently, but there needs to be brand recognition throughout.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

SurveySensum

JULY 9, 2024

This results in reduced waiting time and long queues, streamlining the entire process, and improving convivence, and customer satisfaction. Through consistent customer experience, engaging programs, and establishing a sense of community, the coffee giant has created a streamlined experience for customers which they keep coming back to.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

SurveySparrow

JUNE 22, 2023

It allows guests to see wait times for attractions, order food, and even unlock their hotel room, ensuring a hassle-free experience at their parks. Wrapping Up The businesses in these customer experience examples have excelled in their respective sectors by prioritizing the customer at every touchpoint.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

SurveySparrow

JUNE 19, 2023

This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. It’s about making a customer feel valued and listened to at every single touchpoint.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! By actively gathering customer feedback in real time and analyzing it they understood customer’s expectations and preferences when it comes to shopping.

Retail 40

Retail Examples Customer Experience Social Media 40