Thematic

MARCH 30, 2025

For instance, imagine a software company getting feedback that their app’s notification settings are confusing. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. This is one possible flow that does not need a software developer.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Smart businesses use tools like thematic analysis software to pinpoint friction points, understand intent, and uncover hidden patterns across the journey. trends, patterns, and metrics).

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

FEBRUARY 19, 2025

Ensure your software has this flexibility and adaptability so that your business uncovers a full and true understanding of customer preferences and concerns. Look for solutions are lower-cost with faster ROI. Thematic: Lower upfront investment and maintenance costs, along with a faster ROI makes it a budget-friendly solution.

How To 62

How To Self Service Analysis Analytics 62

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

InMoment XI

AUGUST 16, 2024

A digital adoption strategy is a structured plan designed to ensure that new technologies, software, or digital processes are effectively implemented and fully utilized within an organization. InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Optimize product roadmaps: Prioritizing high-impact updates based on projected user preferences. So let’s break it down.

Analytics 62

Analytics Social Media Banking Analysis 62

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. The goal: to provide CSMs with clear metrics to evaluate and tailor strategies based on individual customer needs, ultimately driving better adoption and ROI.

Customer Success 52

Customer Success Meeting Self Service ROI 52

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Thematic AI-powered software to transform qualitative data at scale through a thematic and content analysis. Book free guided trial of Thematic 5.

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. But they will also include outcome-related features that enable established customers to measure and increase ROI as they scale up.

Roadmap 52

Roadmap Analytics Innovation Resources 52

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. This roadmap outlines the goals, objectives, and initiatives that will be undertaken to improve the customer experience through high-quality, purposeful design. But, there are common practices.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

ECXO

DECEMBER 20, 2023

Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results. This makes it easier to prove ROI. Leaders already report strong ROI. We need an honesty jar here. They’re not data points.

Customer Experience 156

Customer Experience Effort Score B2B ROI 156

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. What Is CX Software? Why Would You Need CX Software? Not every company needs customer experience software.

Software 52

Software Multi-Channel Contact Center Social Media 52

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI e-support eBook Roadmap 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. A robust reputation management software like InMoment provides a complete picture of social media sentiment toward your brand and helps you generate the best possible responses by leveraging generative AI.

Feedback 195

Feedback How To Social Media B2C 195

Gainsight

MAY 12, 2022

What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Because analytics pull data directly from the user, it can inform your decisions and guide your product roadmap choices in a direction that’s aligned with the user’s needs. You can measure and prove progress.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Wootric CX Blog

OCTOBER 7, 2020

Wootric is ranked #1 in ROI (Return on Investment). By combining and analyzing customer feedback from multiple channels, experience management software offers companies a holistic view of their customers’ experiences and how those experiences are impacting the business. Additional data including customer segments, ROI, and more.

ROI 52

ROI Report Net Promoter Score Effort Score 52

Thematic

FEBRUARY 24, 2025

Still, the best thematic analysis software enhances this process by combining AI with human oversight just like how Thematic does it. For brands aiming to improve customer experience, leveraging sentiment analysis and thematic analysis software ensures they stay in tune with customer emotions and continuously optimize their service.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. The digital marketplace offers a plethora of software and tools, each promising unparalleled insights.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. Data gathering may involve employee time and possible investment in additional software and hardware infrastructure.

Self Service 109

Self Service Roadmap Resources Meeting 109

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

Exercises 97

Exercises ROI Conference Video 97

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter.

Marketing 105

Marketing ROI Leadership Analysis 105

SurveySparrow

SEPTEMBER 8, 2021

Plus, we’ve done the hard part of scanning the web and collating the 10 best employee experience management software, so you and your HR team can focus on more pressing work. . Top 10 EX Management Softwares . But, rest assured, whatever your employee-related needs are, this software would work great. . 1 SurveySparrow.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

BirdEye

DECEMBER 19, 2024

Content creation tools for marketing materials Social media management platforms Customer engagement solutions Marketing automation software 5. Start small, scale smart Begin with focused AI integrations in areas where you can measure clear ROI, such as automating repetitive tasks or enhancing social media management.

Strategy 52

Strategy Marketing Social Media Hospitality 52

Alida

NOVEMBER 8, 2017

You have a strong background in driving customer experience programs from leadership positions at software companies. My 20-something self thought I would change the software industry! What’s on your roadmap for customer initiatives at Vision Critical? It’s simple; we are nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Increasing Efficiency. Our customers were crushing it this year, and we couldn’t be more proud of the role we played in their success.

eBook 75

eBook Case Study ROI Roadmap 75

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives.

Training 86

Training Metrics Sales ROI 86

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. It provides a roadmap for innovation through product improvements and service enhancements, eventually leading to an elevated customer experience. But the power of feedback is not limited to just customer satisfaction.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

Totango

SEPTEMBER 3, 2021

Then, you’ll create a roadmap for the next 90 days. Here are three tips for pulling relevant data for your QBR: Demonstrate ROI. During the QBR, you will identify the achievements you’ve made over the past quarter, the challenges your customer is facing, their goals for the future and the opportunities that lie ahead.

Tips 102

Tips Comparison Roadmap Customer Success 102

Gainsight

AUGUST 14, 2019

You then have to optimize users’ ROI, increase adoption, and accurately discover your customer journey bottlenecks. There’s a growing need to follow user progression in-app—it reveals actions and patterns that can affect everything from your product roadmap to revenue goals. Which features bring the majority of revenue?

Metrics 107

Metrics Analytics Effort Score Measurement 107

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. At every step of the way, they’re consulting customers and refining their roadmap, adding or improving features, and cleaning up design.

How To 59

How To Roadmap User Experience Return on Investment 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. One of the overarching problems I see in the SaaS industry, in general, is that many vendors are still approaching things from the old model where the focus was on delivering software.

ROI 76

ROI System Roadmap Measurement 76

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

Gainsight

JULY 10, 2023

The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences. Immediate impact and ROI has come from augmenting CSM efforts, streamlining their tasks, and creating opportunities for CSMs to focus on value-added moments.

Self Service 52

Self Service How To Roadmap ROI 52