Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Self Service 52

Self Service How To Roadmap ROI 52

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. You wouldn’t continue to socialize with a friend that you didn’t enjoy spending time with or if you didn’t derive value from the relationship.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Omni-Channel Tips 52

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. I’m beginning to think I know why. There is no magic bullet to a better experience.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. If agents want their strategies to be heard loudly it’s essential to attach an ROI to your strategy. Sharing an ROI with shareholders will give your strategy the extra punch it needs.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers. Traditional Factors.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

Gainsight

OCTOBER 30, 2018

Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. 2: Churn is scaring away investors. They’re heeeeee-re.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Playvox

AUGUST 8, 2022

These four themes provide a solid roadmap for successful retention: 1. Addressing technology gaps has a direct, positive impact on the agent experience in addition to providing a greater ROI for the organization. We also invite you to watch the on-demand webinar on turning the Great Resignation into the Great Retention.

Contact Center 78

Contact Center How To Leadership Trends 78

Totango

JANUARY 7, 2020

Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices. However, you should never stop offering them more instruction on achieving maximum value.

How To 72

How To Roadmap Customers Meeting 72

Gainsight

MARCH 21, 2023

It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams.

ROI 52

ROI Roadmap Metrics Measurement 52

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Featured Webinars. Date: Thursday, May 30th. Time: 11am EDT. Register Now.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Lithium

DECEMBER 6, 2022

Community ROI: Embracing Humanity’s Desire to Help why would any customer spend their valuable time and resources answering strangers' questions on an online forum?For Webinars & Events Some event areas are limited to Khoros customers only. Communities. For some community managers, this question isn’t of massive importance.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Confirmit

MARCH 15, 2017

CX Foundation includes your program vision, your customer strategy, and proving the value and ROI of your efforts. Roadmap: Every successful program needs a detailed plan outlining where they are today, where they want to be down the road and exactly how they will get there. Do I REALLY need a CX strategy? How do I get started?

Strategy 40

Strategy Roadmap Fashion ROI 40

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard.

Marketing 75

Marketing Social Media e-support Video 75

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Innovative CX

MARCH 24, 2023

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. There is no magic bullet to a better experience. So, there it is. No consultants.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. By starting small and tracking ROI, companies can become more comfortable with experimentation and begin optimizing for more successful features and functions. What is product-led growth, exactly?

Analytics 65

Analytics Sales Roadmap Exercises 65

Amity

NOVEMBER 4, 2016

Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). There are many factors to consider as your team attempts to scale. So many in fact I decided to dedicate another post to it. Sound familiar?

Data 48

Data Travel Case Study Roadmap 48

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Effective webinars should provide value on their own.

Training 52

Training Course Consulting Software 52

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Conversions are a direct indication of a business’s social media ROI. In order to do that, you need a social media marketing plan.

Social Media 93

Social Media How To Infographics Video 93

ChurnZero

AUGUST 30, 2019

Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

ChurnZero

OCTOBER 20, 2023

Think about how you can align their needs to build a community that supports your CX team in a way that will also prove ROI to your executives. Product: people share feedback on products and ideas, which contributes to the creation of a more customer-centric product roadmap.

Customer Success 52

Customer Success How To Self Service Banking 52

Thematic

MARCH 29, 2020

Tip: Our webinar “Proving the ROI of CX ” has 5 keys for turning insights into action and influencing stakeholders. For any product roadmap meetings, make sure customers are in the room. Check it out for ideas on how to turn feedback into insights that will matter to stakeholders at all levels of the organization.

Feedback 111

Feedback How To Analysis e-support 111

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. Companies must differentiate themselves by ensuring the customers realize value and prove ROI. We also have a webinar series that may provide some tips and tricks from the experts. Your new logo is someone else’s churn.

Case Study 40

Case Study Roadmap Customer Success ROI 40

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage. Growth Stage.

Metrics 40

Metrics How To Effort Score eBook 40

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution.

e-support 49

e-support Sales Roadmap Customer Success 49

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7

Strategy 52

Strategy Marketing Advertising Airlines 52

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Join networks, read blogs, attend webinars, and participate in your local meetups. . Once this is understood, I’d recommend speaking with customers to collect feedback about what success actually looks like.

Software 40

Software Customer Success Culture eBook 40

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Upcoming Webinar. What’s it like to drive transformative change to internal processes.

NPS 40

NPS Customer Success Effort Score Sales 40

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. You’ll start to combine X- and O-data to enable advanced analytics and ROI measurement.”. Watch the Webinar. What is a CX maturity model. It’s a continuous journey, not a single destination, but the rewards will be worth it.

Roadmap 20

Roadmap Metrics Measurement Government 20

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

SmartKarrot

NOVEMBER 4, 2020

Proactively and intentionally drive customer health including utilization and ROI across accounts to meet customer expectations and contractual commitments. provider engagement, clinical impact, and ROI), demonstrating a strategic command of the customer’s experience and linking results to the customer’s key business objectives.

Customer Success 10

Customer Success ROI Roadmap Consulting 10