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You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. You are invited to a Zoom webinar. With Tabitha Dunn.
But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Every conversation becomes a strategic touchpoint, driving additional sales while delivering personalized experiences that meet customers’ needs at precisely the right time.
CX Roadmap Development. Custom webinars. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Journey Management Advisory. Personalized Coaching.
Your sales team are banging on your door, asking what (and when!) You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap?
“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. You may also have some of your own!
We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) The opportunities stage is critical to the success or failure of a deal, but it’s often overlooked by sales teams. The expanded sales funnel. wins the deal.
In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.
Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for input – don’t just offer training or webinars that are solely product-centered. Ask for what might be missing.
These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Unforeseen costs and implementation complexities that weren’t part of the glossy sales pitch. The culprits?
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.
What this means for customers and the CS community This transformation isnt just about us its also about you, our customers and the broader CS and post-sale community. Which, in turn, fuels growth for your business. Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows.
We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. sales, marketing, and hugging teams ).
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. But until then, qualifying startups can use their sales enablement application at no cost.
Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach. Elevate your customer service game today by watching this webinar.
How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.
Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” With the help of sales, marketing, IT, and operations, each department will be able to add insight and depth to the plan. Watch the full webinar.
Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.
Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience. But we can’t do it all.
CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.
Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season. Here are three important ways to increase sales and marketing collaboration.
B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes.
By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.
This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon.
Mehta reminded everyone in the room and streaming at home that whether we are collaborating on product roadmaps, helping our customers reach their goals, or supporting our communities, we are always more successful when we approach these projects together. The post Together, we are unstoppable!
We hosted a webinar with Slack on this topic. Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Turn On Video.
SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,
Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews. If you missed the webinar, you can watch it on-demand. The key thing about the exit interviews is that there should be no attempt at all at sales. That’s what can very easily happen if Sales does this.
Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. Sales & Marketing Costs/Total New Customers = Customer Acquisition Cost. WATCH THE WEBINAR.
That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q: If a customer requests to not be referenced by your company during the sales process, how do you convince them otherwise? Q&A Recap.
Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Who doesn’t want a piece of that?!
During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. You can watch the webinar here and check out a recap of some of the questions and answers from the session below.
Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales.
39% growth in digital sales. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI. 80% increase in transactions handled by self-service apps.
Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.
So, to help Customer Success rise up to the occasion, we recently conducted 4 webinars where we invited various industry leaders and discussed how Customer Success will play a massive role for companies to thrive during this pandemic. Webinar with Ari Hoffman.
Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. A good customer onboarding process should….
I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. monthly training webinars and ad-hoc training, as requested, and introduced a pilot Premiere Support Program to offer short term dedicated support for clients who may need a little extra help from time to time.
Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. However, you should never stop offering them more instruction on achieving maximum value.
Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.
Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.
Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Be sure to include the “how” in your roadmap in addition to the “what.” What the heck do those mean? That’s okay!
Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.
That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. The significance of this contribution underscores the increasing importance of emphasizing the role those trusted partners play in the post-sales customer experience.
Take a webinar. The CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does. Take bold, unexpected steps that only a human mind could dream up. Try a new tool.
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