BlueOcean

MARCH 24, 2025

Pro tip: Set aside a section for tech requirements. Keep Your SOW Evergreen: Adjust and Realign Because the contact center SOW is a roadmap, which will need to be adjusted every time you and your partner go down a new road together, there needs to be regular communication to ensure alignment of expectations.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 98

Roadmap Tips Travel Groups 98

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

GetFeedback

SEPTEMBER 19, 2018

Pro Tip: Embed your survey right inside your Live Agent chat window , so feedback is only a click away. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Pro Tip: Use Salesforce-ready forms to automate the process. Pro Tip: Try using GetFeedback for Pardot.

Survey 199

Survey Net Promoter Score Data Effort Score 199

ijgolding

AUGUST 12, 2014

The Roadmap for Social Customer Service. This excellent chapter provides readers with a framework for producing a roadmap for social customer service. Every competency is walked through in detail looking at its importance, consequences, issues, quick wins, follow up actions and tips.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

Win the Customer

DECEMBER 21, 2024

Proactive customer outreach: Reach out to customers proactively with relevant information, such as product updates, maintenance reminders, and troubleshooting tips. This involves: Defining clear objectives: Set specific, measurable, achievable, relevant, and time-bound (SMART) objectives for your AI-powered CX initiatives.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. The post 10 Contact Center Management Mistakes & Best Practice Tips to Fix Them! Outsourcing.

Contact Center 165

Contact Center Tips Management Call Center 165

Thematic

APRIL 21, 2025

Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? 💡 Tip: Write down 2-3 primary outcomes you want from your feedback loop (e.g. 💡 Tip: List out all possible feedback sources and select a few that your target users actually use.

Feedback 62

Feedback Roadmap NPS Effort Score 62

InMoment XI

AUGUST 2, 2023

NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy. NPS Best Practices Tip #2: Build a Customer-Centric Culture A customer-focused culture is essential, where processes align with customer-centricity, making it a systematic approach rather than mere aspiration.

NPS 195

NPS Customer Centricity Automotive Culture 195

Totango

OCTOBER 30, 2024

Pro tip: 72% of revenue comes from retention, expansion, upsell, and cross sell To truly take advantage of the 72% of revenue that sits on the other side of a signed contract, we need to shift this mindset to make our expansion motion about our customer. This is also where automation helps—see the next tip. Notice a trend?

Roadmap 62

Roadmap Sales Measurement Tips 62

Customer Bliss

MARCH 24, 2015

Implementation Tip: These agreements need to be established in partnership with the functional owners across the organization. Implementation Tip: The best leaders I’ve worked with drive people into discussion by going around the table and asking each to state his or her commitment or dissent. __YES there is __ NO there is not.

Tips 100

Tips Chief Customer Officer Effort Score Roadmap 100

Calabrio

MARCH 22, 2025

30 Contact Center Management Best Practices: Tips to Take Performance to New Heights Now that weve covered the basics, lets dig into the details and best practices of contact center management within each the key areas discussed above. Use these tips to effect a more holistic contact center management approach: 21.

Contact Center 130

Contact Center Management Strategy Call Center 130

Kayako

OCTOBER 27, 2016

Conceptualize where support lies in the product roadmap. Take what you need from the tips listed here. No matter what you do, we’re sure you’ll be the best, but we hope the tips above help you on that path. Here are some good focuses for your energy: Understand what came before. Congrats, you’re hired! Now get to work.

Tips 120

Tips Management Culture Social Media 120

ijgolding

APRIL 19, 2017

This month, in my exclusive column for CustomerThink, I continue to explore in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. It is a guide, a roadmap, a set of boundaries by which the business will function.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 64

Roadmap Tips Travel Groups 64

AskNicely

OCTOBER 18, 2015

We love providing helpful tips and content across our social platforms and blog to help them be successful in their professional careers. Using customer feedback to define the product roadmap. So we quickly started collecting all that feedback and now that’s a major part of how we decide on the product roadmap.”.

Video 186

Video Net Promoter Score NPS Roadmap 186

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. 10 Awesome Customer Support Tips & Examples. This is one of the most reliable and relevant customer support tips in the current times when the competition is cut-throat, and industry disruptions are rampant.

Examples 98

Examples Tips Self Service Social Media 98

CX Accelerator

JULY 1, 2020

Here are five tips to have a successful digital transformation: Understand your digital transformation objectives and create a strategy, marrying business and technology in the final deliverable. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Digital First. What are current pain points?

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Comm100

APRIL 17, 2018

Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Each employee gets a feel for the priorities, roadmap and keeps tabs on new requests. Employees can also categorize requests by urgency, e.g., “New messages,” “Rejected” for dumping requests and “Maybe” for less urgent requests.

Feedback 240

Feedback How To Roadmap Survey 240

Vonage

MARCH 26, 2018

When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. That can impact your product roadmap for the better, steer your sales conversations, and just inspire more thoughtful decisions that lead to happier customers.

Roadmap 163

Roadmap eBook Course Policies 163

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Remember these tips the next time you write a follow-up email, and you’ll surely delight your customers and build a more substantial, loyal customer base. Show gratitude Finally, it’s important to show gratitude.

Customer Success 79

Customer Success Tips eBook Roadmap 79

Integrity Solutions

SEPTEMBER 23, 2021

The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. We’d be glad to talk about how that can happen and offer insights on what might be missing in your approach and how your salespeople think about delivering customer value.

Roadmap 70

Roadmap Sales Case Study Leadership 70

ShepHyken

FEBRUARY 28, 2020

If you’re a Customer Experience specialist, you might think that salespeople are not the kind of role models to get customer care tips from. I give them customer experience tips and insights, not the other way around.”. So, building trust with the team, became the first pillar of my customer experience roadmap.

Roadmap 123

Roadmap Sales Airlines Case Study 123

Joe Rawlinson

MAY 15, 2023

In this article, we will provide essential tips to help set the stage for a successful endeavor. It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Develop a Strong Business Plan A solid business plan is crucial for the success of your venture.

Tips 78

Tips Financial Social Media Roadmap 78

Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. The funny thing is that we ran out of time during that preceding week to change our roadmap much at all. Use modern online meeting tips. I’ll share a personal anecdote on that account.

Customer Success 85

Customer Success Tips Video Roadmap 85

Customer Bliss

APRIL 9, 2018

Unite leaders in your organization by having a conversation about how you will and will not grow, so that you can provide employees with a clear roadmap for how they should steer their own decisions. 3 Tips for Creating Leadership Unison. Build a Code of Conduct for Customer Treatment.

Leadership 166

Leadership Roadmap Customer Journeys Metrics 166

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community. 1: Define your digital community’s needs.

How To 52

How To Roadmap Self Service Gamification 52

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. 7 Tips for Creating Better App Onboarding Experiences ” by GetSocial. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

DCX

DECEMBER 24, 2024

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Course Details FREE For the Holidays! “What stood out was how action-oriented the course is.

Course 52

Course Social Media Roadmap Leadership 52

Totango

FEBRUARY 23, 2023

How does that help you better forecast opportunities for expansion, preemptively identify and proactively address risk, or shape the roadmap?” The post 5 tips to supercharge your CS operations playbook appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What are their strategic initiatives? Challenges?

Tips 89

Tips Net Promoter Score Metrics NPS 89

GetFeedback

MAY 4, 2018

Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Get their take before you develop new features and plan the product roadmap. Here are a few tips to pull off a successful focus group: Invite relevant users that align with the kind of feedback you’re looking for.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

AskNicely

OCTOBER 18, 2015

We love providing helpful tips and content across our social platforms and blog to help them be successful in their professional careers. Using customer feedback to define the product roadmap. So we quickly started collecting all that feedback and now that’s a major part of how we decide on the product roadmap.”.

Video 150

Video Net Promoter Score NPS Roadmap 150

ProProfs Chat

JULY 6, 2018

Our customers want us to push the technology and thought-leadership boundaries on our roadmap to deliver solutions to help them delight their customers. The post Tips to Improve Customer Service [Expert Advice] appeared first on ProProfs Learning and Knowledge Management Resources. Seeing around corners. Try Live Chat for Free.

Customer Service 100

Customer Service Tips Culture Customers 100

Thematic

MARCH 27, 2023

4 tips to help you mature your programme: Tip #1: Have a plan; create a strategy and a roadmap. Creating a roadmap is a really valuable exercise to map out exactly what needs to be done (via milestones) and align it to a timeline to hold yourself accountable. Tip #2: Get the foundations right.

Tips 71

Tips Customer Centricity Feedback Social Media 71

BlueOcean

MARCH 14, 2024

Here’s the shortlist of tips: At the risk of sounding like Captain Obvious, start with the basics. the next step is to collaborate on a roadmap moving forward. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. More is not necessarily better. What are your must-haves?

Contact Center 177

Contact Center Resources Hospitality Customer Care 177