Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? As the results show, most of our customers love our product design, its cleanliness, and its user experience.

Analysis 124

Analysis Feedback NPS Effort Score 124

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Effort Score 52

Effort Score Roadmap Touchpoint NPS 52

SuiteCX

JUNE 1, 2015

Usually this comes in the form of a survey that is filled out by the customer as close to the time of the interaction as possible. CX – Customer Experience. Diagnostic refers to the effort of collecting voice of customer, employee and institution to understand the current state of the customer experience.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

SmartKarrot

JULY 28, 2022

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Use quantitative and qualitative analysis to drive operational excellence by elevating user experience to ensure adoption and retention.

Customer Success 19

Customer Success User Experience Roadmap Video 19

ChurnZero

SEPTEMBER 25, 2020

To illustrate this point in the workplace, Noronha and Gillespie describe how to salespeople “everyone seems to be trying to slow down their deal” and for product teams “all others seem to be trying to ruin the user experience. (No No more in-app offers!)”. Sound familiar? Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Wootric CX Blog

OCTOBER 1, 2020

So, before you start sending out surveys, think through your voice of customer strategy using your journey map as a guide. It will help you develop a strategy for gathering feedback at key points within your customer journey so you can take actionable steps toward optimizing your user experience. .

Customer Journeys 52

Customer Journeys Net Promoter Score Survey Strategy 52

SurveySensum

OCTOBER 5, 2020

You need to ask those questions at the right time throughout the customer life cycle. For any B2B SaaS company that is starting its Voice of Customer program, the customer journey is the first step to understand your customers. Click here to know more about customer satisfaction. CES Survey.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

ClearAction

NOVEMBER 18, 2015

This can help you to develop a multi-year organizational adoption and accountability roadmap for customer experience excellence. And that's key toward nurturing a customer-centric culture. Find some good change management templates and evaluate attitudes and contributions of people across the company.

Customer Experience 48

Customer Experience Comparison Customer Experience Management Multi-Channel 48

Wootric CX Blog

AUGUST 4, 2020

But, if your business would benefit from high-volume sales AND returning customers AND lower acquisition costs, then CLV is your metric, and you’ve probably got your answers to the above questions. Product can use CLV to inform what customer segments the product should be designed for.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

SurveySparrow

FEBRUARY 22, 2023

UserBrain allows survey creators the ability to record videos and capture a survey-taker’s screen while he/she is taking a survey to get hands-on details about the overall experience. Key features: Actionable insights collection Voice of customer insights from customers The ability to launch & manage social commerce campaigns.

ROI 52

ROI Study Feedback Analysis 52