InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.

ROI 370

ROI Return on Investment Social Media Survey 370

InMoment XI

DECEMBER 13, 2022

My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand. When we manage client programs at InMoment, return on investment (ROI) is always top of mind. Let’s take a look at how considering failure demand can help you prove ROI.

ROI 370

ROI Call Center Return on Investment Measurement 370

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Ecommerce 435

eglobalis

MARCH 13, 2025

Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. Demonstrating the value of CX (e.g.,

Leadership 225

Leadership B2B B2C Effort Score 225

InMoment XI

AUGUST 19, 2024

What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. Why is CX ROI Difficult to Prove? Data and Measurement Challenges: Accurately measuring the ROI of CX requires comprehensive data collection and advanced analytics.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

InMoment XI

DECEMBER 17, 2024

Regardless of their background, your chosen candidate should have experience with this to ensure that you can measure the ROI of your CX program. Business Impact Perhaps most importantly, you will want to measure how your customer experience manager demonstrates the ROI of CX initiatives through their tangible business impact.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

ECXO

APRIL 29, 2024

he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series — Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest Lynn Hunsaker, CCO at ClearAction Continuum. Learn how you can start seeing CX ROI in just one day. Discover a quicker method!

ROI 194

ROI Customer Journeys Innovation Training 194

InMoment XI

DECEMBER 18, 2024

Businesses looking to increase their contact center ROI should invest in automation. As a result, automated responses have greater ROI than manual ones. For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

OCTOBER 25, 2024

Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools.

Feedback 195

Feedback Management Social Media ROI 195

Experience Investigators by 360Connext

APRIL 23, 2024

Measuring the ROI of Customer Experience Initiatives As long as you first define success and understand your CX strategy, you can find several ways to measure the success of specific initiatives. Key Metrics and Steps to Consider for Measuring ROI 1. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Lumoa

APRIL 22, 2020

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems. Feed generated with FetchRSS )

B2B 317

B2B Survey ROI How To 317

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 5, 2024

The platform’s local listings management software provides ROI-specific insights from your Google or Apple Maps listings. This information helps you outrank competitors and enhance your online presence without increasing ad spend. InMoment Helps You Unlock More Insight from Your Data — Starting Right Now.

Management 195

Management Social Media Financial Banking 195

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Would a workaround or alternative solution better suit the customer?

Feedback 496

Feedback ROI Innovation B2B 496

InMoment XI

OCTOBER 29, 2024

To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Blake Morgan

MARCH 4, 2025

For many CX leaders, AI sounds promising, but proving its ROI is the real challenge. The post Proving AIs ROI: How SAP Concur Transformed Customer Support & Reduced Costs appeared first on Blake Morgan. ” To learn more visit www.8CXLaws.com.

ROI 59

ROI Self Service B2B Travel 59

eglobalis

DECEMBER 17, 2024

Integration Costs : Deploying AI solutions can be resource-intensive, necessitating strategic ROI planning. Ethical Concerns : Issues such as data privacy , algorithmic bias, and transparency require ethical frameworks to maintain customer trust. Organizations must address these barriers head-on to realize AIs full potential in CX.

Net Promoter Score 316

Net Promoter Score Effort Score B2B NPS 316

GetFeedback

JULY 4, 2020

Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.

User Experience 430

User Experience Metrics ROI How To 430

PeopleMetrics

FEBRUARY 7, 2025

When I wrote Listen or Die in 2017, I made it clear that proving ROI is the fastest way to gain executive buy-in for VoC. Lets take a look at how AI is enhancing the ROI conversation for VoC. AI Proves Which CX Investments Deliver the Highest ROI Not all CX improvements are created equal. The best way to do this? Get buy-in.

ROI 62

ROI Leadership NPS B2B 62

DCX

DECEMBER 31, 2024

Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?” Let’s talk about why proving ROI feels so painful—and, more importantly, how you can make it easier.

ROI 52

ROI Self Service Leadership Metrics 52

InMoment XI

NOVEMBER 13, 2024

Calculate your business’s ROI using InMoment’s VoC tools. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

TechSee

FEBRUARY 10, 2025

True Scalability: AI handles complex tasks at scale, maximizing your ROI while freeing human agents to focus on those interactions that require a “human touch.” The Bottom Line: ROI, Growth, and Retention The numbers speak for themselves: Cost Savings : Fewer truck rolls, lower call volume, and faster resolutions.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

Northridge Group

MARCH 4, 2025

They learned of our […] The post Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI first appeared on Northridge Group. The client needed to revamp its existing coaching program to improve AHT (Average handle time) and NPS (Net promoter score).

ROI 59

ROI Net Promoter Score Average Handle Time Contact Center 59

inQuba

MARCH 12, 2025

However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging. Measuring Emotional ROI Measuring the ROI of emotional marketing involves understanding how emotional triggers impact consumer behaviour and ultimately, sales. Reach out today to find out how we can assist you.

ROI 52

ROI Customer Retention Connections Measurement 52

InMoment XI

DECEMBER 3, 2024

These activities help realize significant customer experience ROI , motivating organizations to continue evolving. InMoment’s award-winning XI platform helps companies realize ROI in less than 12 months, which is twice as fast as the industry average. Audience segmentation and journey mapping emerge as useful CX strategies.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

InMoment XI

APRIL 18, 2023

Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects. What Are Some Tips for Delivering AND Demonstrating Impact?

ROI 195

ROI Insurance Tips Healthcare 195

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Below are a few examples.

ROI 124

ROI Strategy Average Handle Time Net Promoter Score 124

Northridge Group

MARCH 11, 2025

Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer experience (CX) Increase efficiency and profitability The Challenge A major healthcare provider needed to refine its customer service coaching program to improve Average Handle Time (..)

Healthcare 52

Healthcare ROI Net Promoter Score Average Handle Time 52

InMoment XI

AUGUST 3, 2022

Here are the 4 ways they refreshed a stale customer experience program: Going from Measuring to Improving Getting the Right Insights to the Right People Turning Intelligence into Action Proving ROI Using Purpose-Driven Results. Strategy #4: Proving ROI Using Purpose-Driven Results. Let’s dive in to see how they did it!

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397