Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality. Track your functional ROI. Today, data and insight from The Inside Panel appear in over 70% of the company’s sales pitches.

ROI 153

ROI Customer relationships Insurance Advertising 153

QuestionPro Audience

AUGUST 28, 2017

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices , we’ve got you covered. Watch the full presentation: Check it out on SlideShare: [Webinar Recap] – Customer Journey Mapping and Best Practices. Ask yourself: is it just after you close a sale? 3 months after a sale?

Customer Journeys 150

Customer Journeys Touchpoint Airlines Metrics 150

InMoment XI

NOVEMBER 26, 2024

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . Driving business value, sales and research cost savings. million over three years, translating into an ROI of 590%. That ROI is equivalent to a net present value (NPV) of $4.4 For example: 10.

ROI 100

ROI Analysis Customer Centricity Report 100

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more.

How To 195

How To ROI Net Promoter Score Measurement 195

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. Speak to the unique value of each stakeholder .

How To 150

How To ROI Policies Analysis 150

Think Customers

JUNE 13, 2024

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 64

ROI Chief Customer Officer Metrics Return on Investment 64

CSM Magazine

DECEMBER 9, 2024

These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Unforeseen costs and implementation complexities that weren’t part of the glossy sales pitch. The culprits?

Average Handle Time 52

Average Handle Time Groups Customer Satisfaction Roadmap 52

Comm100

DECEMBER 16, 2019

Webinar: AI and Bots: Are you ready? To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Calculator: Live Chat ROI Calculator. Our chatbot ROI calculator is handy too!).

eBook 130

eBook Chatbots Infographics ROI 130

Esteban Kolsky

JANUARY 28, 2019

While my blog was being “reworked” (read: unhacked), I posted in Linked-In about the webinar I did last week with Microsoft. That was the first of a three-webinar series on the challenges affecting customer service these days and for the next couple of years. do you have any ROI examples to share?

Customer Service 112

Customer Service ROI Exercises Course 112

inQuba

JANUARY 12, 2025

The outcomes that most businesses want is that of more revenue which is the manifestation of more sales or customers that are retained for longer that hopefully buy more. The ROI definitely flowed from Jobs masterful marketing capabilities. As we explained, the world is way too complex to attribute sales to any one form of marketing.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. Ask “What does Sales need?” “How How can I help Product?”

How To 195

How To Self Service Banking Customer Satisfaction 195

Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

Customer Centricity 137

Customer Centricity Case Study Sales ROI 137

Gainsight

MARCH 31, 2025

That means relying on new customer acquisition is expensive for any organizationand in uncertain markets, companies want to ensure that kind of investment leads to ROI quickly. Cross-functional Collaboration: Collaborate with sales and marketing to coordinate targeted campaigns and support upsell efforts. What a huge difference!

Customer Journeys 52

Customer Journeys Strategy Effort Score B2B 52

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. An analytics tool enables you to find the pain points across all of your customer touchpoints, both pre- and post-sale.

Analytics 195

Analytics Customer Experience Management Net Promoter Score 195

Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales CRM Video 59

ChurnZero

JANUARY 6, 2025

The silver lining: finance teams will more amenable to out-of-cycle budget requests compared to the previous two years, if requests are securely anchored to a strategic initiative that is imperative to the business and a strong business case that articulates the ROI.

Trends 52

Trends Customer Success Measurement Leadership 52

C3Centricity

DECEMBER 3, 2018

If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. With so much information available today, marketing is being challenged to demonstrate its ROI. It can make a real difference in terms of both sales and profits to those who follow this direction.

Strategy 218

Strategy Poor Customer Service Social Media Analysis 218

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Alida

JUNE 27, 2016

RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar]. Naturally, business executives want to see the ROI of customer intelligence. This approach of generating additional sales piqued the interest of decision-makers at the Post.

Software 145

Software How To Exercises Advertising 145

Joe Rawlinson

JANUARY 31, 2018

Of course, blog posts should also include and provide sales opportunities. At the end of each blog post, look for ways to include backlinks to specific sales pages in order to create a more seamless buying experience. Conduct Webinars to Answer Questions in Real Time. Educate Through Email Marketing.

Consumers 83

Consumers Brands Tools Marketing 83

InMoment XI

OCTOBER 8, 2024

By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort. Accessed 10/1/2024.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

TechSee

JANUARY 4, 2022

Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. We answered the call of sales teams everywhere by releasing new capabilities that help sales reps walk potential customers through for instance: contracts. Product registration and warranty activation.

Self Service 109

Self Service Insurance Innovation Infographics 109

Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. As mentioned in the Webinar, we are also enabling partners on the playbook and methodologies to drive like experience. SC: Totango is very easy to use and is cloud-based.

Customer Success 117

Customer Success Innovation NPS Touchpoint 117

NetBase

JULY 3, 2020

And here are some stats to consider as you weigh your options: Fireworks sales are up as much as 200% this year. Looking at clusters of topics surrounding the Fourth of July, we see everything from cancelled displays to firework sales. The sooner you get ahead of it, the better your ROI will be. On average, Americans spend $6.8

Brands 95

Brands Marketing Travel Advertising 95

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. CSMs also need to use metrics during the customer journey, before the customer arrives at final “hard” ROI metrics like NRR.

Metrics 105

Metrics Customer Journeys Net Promoter Score Self Service 105

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Customer Success 99

Customer Success Marketing Case Study Study 99

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. If your brand’s sales and customer service departments aren’t working closely together, they should be.

Sales 40

Sales Customer Service Poor Customer Service Social Media 40

Team Support

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. Analysis of sales pricing, commitments and deal quality. Hold regular and ongoing product training programs, such as TeamSupport’s monthly TeamSupport University webinars.

B2B 78

B2B Return on Investment Knowledge Base Analysis 78