ECXO
NOVEMBER 25, 2024
Insights: Feasibility isn’t just about engineering effort—it’s about whether implementation will introduce inefficiencies or misalignments with your technology stack. ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. Can it create cross-sell or upsell opportunities?
InMoment XI
DECEMBER 13, 2022
My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand. When we manage client programs at InMoment, return on investment (ROI) is always top of mind. Let’s take a look at how considering failure demand can help you prove ROI.
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InMoment XI
DECEMBER 17, 2024
As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. Otherwise, your information silos stay intact and your customer journey remains fragmented.
eglobalis
MARCH 13, 2025
Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. Demonstrating the value of CX (e.g.,
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey.
eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. By combining technology and human-centric approaches, companies can transform CX into a loyalty anchor.
GetFeedback
JULY 19, 2019
With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. There is greater ROI when the holistic customer journey is the focus. Improving customer experience is what leads to ROI. How your CX vision impacts ROI. That’s the key.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. Determining which calls are best for automation. Demonstrating those best use cases.
Advertiser: ZoomInfo
However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. Download this eBook and gain an understanding of the impact of data management on your company’s ROI. You'll learn about: The true cost of bad (and good) data.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. Your Contact Center is the most customer focused area in your organization. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. Customer experience is at a tipping point.
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This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible. Get the masterclass for CX professionals on automated voice surveys by phone. Get the eBook to learn more.
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With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle.
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Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability. AI & Automation in Learning: Learn how AI is enabling personalized, adaptive learning paths and content generation at scale.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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