InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.
InMoment XI
MAY 3, 2022
We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet? Tip #3: Remember, CX Data Is for Proving ROI. Want more tips on how to improve your insurance brand’s CX program ?
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InMoment XI
FEBRUARY 24, 2022
Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams.
Retently
NOVEMBER 27, 2024
Pro Tips for Implementation: Use heatmaps (like those from Hotjar) to see where customers click or linger on your site. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI. PPC ROI: Fast and Focused Results While SEO builds your visibility over time, PPC advertising delivers immediate results.
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
InMoment XI
OCTOBER 25, 2024
Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools. It also encourages potential customers to try your restaurant.
InMoment XI
AUGUST 19, 2024
What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. Why is CX ROI Difficult to Prove? Data and Measurement Challenges: Accurately measuring the ROI of CX requires comprehensive data collection and advanced analytics.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
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