Confirmit

AUGUST 10, 2019

In this process, demonstrating ROI is the holy grail for CX practitioners, and a Gartner survey of CX leaders showed that 50% of organizations now have visibility of the ROI generated by CX improvement projects.A Beyond this, making an ROI-based business case can appear daunting, as it involves a certain amount of work up front.

ROI 40

ROI Customer Experience Study Financial 40

Zeisler Consulting

NOVEMBER 22, 2022

The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? What’s the ROI?”. People is everything , a lot of business gurus will tell us.

ROI 72

ROI Culture Sales Training 72

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Utilize these insights on ROI in customer experience to prove value and unlock budget.

ROI 52

ROI Report Customer Experience Return on Investment 52

Comm100

JANUARY 14, 2020

Recommended for you: Agent Assist ROI Calculator. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper. White Paper. Fast, accurate and easy. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

XMplify

SEPTEMBER 3, 2020

The thorny matter of measuring the ROI on your CX investments hasn’t gone away over the summer. I am sharing a link to a white paper I co-wrote with Clare Kavanagh of W5 on the back of the CXPA Ireland webinar in July on.

ROI 52

ROI Customer Experience How To Measurement 52

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Regularly monitor customer performance and identify opportunities for improvement.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

Effort Score 93

Effort Score NPS ROI Case Study 93

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Unproven ROI. At times, refocusing your efforts may be the best course of action. Struggling with siloed data. Not Acting on Insights. Lack of priorities. Informal processes.

How To 243

How To Social Media Analysis Feedback 243

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. For more information, download our white paper, ‘ Seven Factors to Consider When Evaluating Visitations Data ‘ Visitations are captured and updated daily, so you’ll always have up-to-date data to work with.

Hotels 71

Hotels Travel ROI Consulting 71

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Survey 195

Survey Customer Experience Fashion Groups 195

Oracle

MARCH 22, 2021

Business investments are ROI based, so B2B marketers’ goals are to prove how much a product offering will impact their customers’ profits. This takes time and effort by learning the product or the service’s ins and outs, industry jargon, and prospective customers’ concerns.

B2C 85

B2C B2B Marketing eBook 85

Confirmit

JUNE 10, 2018

By implementing these 16 tips you will be able to build a powerful Voice of the Customer program that delivers tangible return on investment (ROI) for years to come. All Industries Voice of the Customer White Papers.

Tips 40

Tips Return on Investment ROI Financial 40

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash.

Effort Score 93

Effort Score Sales Exercises Study 93

Magellan Solutions

APRIL 8, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B Strategy Social Media Advertising 52

Magellan Solutions

AUGUST 11, 2021

For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . When creating a broader campaign, you should measure your overall goals and ROI at the CAMPAIGN level. This is necessary to project your initial ROI on your campaign.

ROI 52

ROI Call Center Measurement Contact Center 52

Magellan Solutions

MARCH 17, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B Social Media Advertising Sales 52

Integrity Solutions

APRIL 19, 2024

The Value of Personalization in Sales McKinsey has found that personalization provides distinct, tangible advantages for companies: It can reduce customer acquisition costs by as much as 50%, lift revenues by 5-15% and increase marketing ROI by 10-30%. Add value that’s relevant to them throughout the journey.

Sales 103

Sales Loyalty Contact Center Communication 103

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

CX University

APRIL 2, 2024

Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? References: IBM Corporation (“IBM”) and Globoforce Limited (“Globoforce”), White Paper, (2017) Pink, D, Drive, (2009), Riverhead [link] The post Rebellion at Dollar General! A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

ClearAction

DECEMBER 19, 2014

In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.

Strategy 116

Strategy Customer Experience ROI Sports 116

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. Did you know COPC Inc.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. White Papers. In addition to that, your outsourcing partner could also help you in research and creating white papers that you can distribute. .

B2B 52

B2B Call Center Social Media Omni-Channel 52

Education Services Group

MAY 11, 2018

The first option is great if a CS team has the money to bring on new hires, the track record to convince decision-makers to expand the team, a pool of qualified applicants to pull from, the resources to onboard new hires, and a proven CS model to ensure ROI. The 80/20 rule: be a victor not a victim.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. A referral program is known to generate better ROI than cold calling or generating brand-new leads from scratch. A better overall ROI from your marketing strategy.

Strategy 52

Strategy Social Media ROI eBook 52

Eptica

FEBRUARY 6, 2019

Listening to customer insight can help deliver these changes, and ensure they deliver ROI. To ensure that you achieve their goals and deliver real benefits, your program needs to identify, develop, implement and measure the impact of change on your customer experience, as set out in this white paper from the Cranfield Management Forum.

Automotive 73

Automotive Social Media Contact Center Banking 73

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions.

Contact Center 52

Contact Center Call Center Training Management 52

Amity

JUNE 24, 2016

For example, money spent on marketing progr ams results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which in turn can be used to generate more leads. What is the ROI? How does this make us more innovative, competitive, and cost-effective?

Customer Success 71

Customer Success Infographics ROI Customer Centricity 71

Education Services Group

JUNE 18, 2018

Improves everyone’s ROI. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. You should know, though, outsourcing CS roles does so much more than just reducing hiring headaches. It also: Mitigates budget risks.

Customer Retention 45

Customer Retention Customer Success Management Customers 45

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement Customer Journeys Omni-Channel ROI 40

Comm100

APRIL 26, 2020

It can be tricky to isolate the actions that will result in maximum ROI. Free Download: Never Miss a VIP White Paper. Learn how to define your VIPs, the tricks to identifying them across all digital channels, and how to provide them with that white-glove treatment so they keep coming back for more.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

ENGAGE.cx

OCTOBER 28, 2015

While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media. If you would like to learn more about the Customer LIfecycle Attribution Model, please download our newest white paper here.

Multi-Channel 40

Multi-Channel Ecommerce Groups Metrics 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. < Customer Experience ROI by Leveraging Customer Data article. Performance Management Tools Increase ROI article. Customer Centricity. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary. 3 Types of Customer Experience Action Essential to ROI. 4) Avoid Being Duped.

Strategy 48

Strategy Customer Experience How To ROI 48

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. 305% ROI from sales chat with a payback period of 6 months (when using paid chat services). If you have a live chat on your website, you’ll notice a hike in your ROI, and probably in a short period.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

SurveySparrow

APRIL 11, 2021

An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc. You will need to have multiple interactions before things start to look favorable. . All of this will bring them closer to your brand. There are no “perfect” CTA.

Strategy 98

Strategy How To Effort Score Social Media 98