ShepHyken

DECEMBER 24, 2024

If CX were a sport, what position would you play and why? Thats sales and service combined! Ask, What do we want the customer to experience? and work backward from there. Id play center on a hockey team. The centers job is to play offense and score and then get back and help on defense. There you go.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Sports 112

Sports Customer Success Customer Journeys Analysis 112

Beyond Philosophy

JANUARY 19, 2024

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

Sports 88

Sports Customer Experience How To Customer Centricity 88

Kristina Evey

MAY 7, 2014

For those of you in a business model where you have Sales Reps that are charged with forming lasting relationships with new clients, this is a perfect scenario to send a Thank You note to each new client that signs on with your company. It should actually be part of your process.

Loyalty 271

Loyalty Sports Retail Customer Experience Management 271

Integrity Solutions

JUNE 14, 2021

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching. But some simple and very effective sales coaching techniques- when applied consistently and with sincerity and skill- can greatly raise the game of individuals and your entire sales team.

Sales 104

Sales Culture Sports Management 104

Integrity Solutions

JULY 7, 2022

Sales coaches can develop the game plan and provide guidance and encouragement, but the team has to make the plays and sharpen their own skills and abilities. In sports, great coaches are nothing without their players, and even the best team will struggle without its leader. Effective Sales Coaching: It Takes Two.

Sales 18

Sales Sports Leadership Culture 18

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. In sales, it’s a bit similar isn’t it?

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Sports Customer Journeys 113

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?

Sales 96

Sales Leadership Infographics Culture 96

InMoment XI

FEBRUARY 8, 2023

Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. Sales sells the vision and aligns the products and services against customer needs. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 221

Sports Financial ROI Leadership 221

Storyminers

AUGUST 20, 2020

Americans are said to love underdogs—in the form of horses with long odds, sports franchises that upset favorites, and nimble brands that unseat lumbering giants. The Apple sales support staff knows the store’s products inside and out, and if a customer wants more training, it’s for sale: $100 for 50 hours, or $2 per hour.

Retail 264

Retail Entertainment Sports Comparison 264

Kayako

MARCH 21, 2022

No matter how much information companies provide before the sale, most customers will still need help. Consumers feel let down when the pre-sale marketing context differs from after the sale. Sports affiliations are one example. Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

QuestionPro Audience

JANUARY 31, 2018

If sports aren’t your thing, then you’re part of the 24% of Americans who watch it for the attention-grabbing commercials. Super Bowl is the second biggest eating holiday in America, which bodes well for food and liquor sales. Not too bad for one weekend of sales! This year, more than 188.5 Additionally, $1.3

Consumers 199

Consumers Sports Study Sales 199

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 156

Contact Center Sports Effort Score Customer Care 156

C3Centricity

APRIL 3, 2019

She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports. Say what your total budget is, how much you spend on advertising and promotions and what impact that has had on sales, in total. With our current sales growth of SSS, that works out at approximately TT%.

Marketing 277

Marketing How To Advertising Brands 277

Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. But in order to reinvigorate sales, the retail industry needs to reimagine the customer experience —and it needs to do so quickly. How retailers are bucking the trend. It’s not all bad news for retailers.

Retail 173

Retail Company Sports Fashion 173

InMoment XI

MAY 18, 2023

If you’re interested in the New Vehicle Customer Study, please contact your InMoment sales representative or Shawn St. This year awards were not given for the Premium Sports Car and Premium Large Car segments because too few models reached the minimum number of ratings to be included. Clair , our syndicated research lead.

Study 195

Study Automotive Sports Roadmap 195

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

APRIL 27, 2021

Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. Customer experience is a long game and a team sport. Are your error messages and 404 pages lifeless and utilitarian? Identify where silos and other obstacles are preventing a holistic customer journey.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways.

Sports 157

Sports Advertising Sales Customer Expectations 157

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Philadelphia area McDonald’s donate 100% of the income generated from coffee sales to a local youth homeless shelters. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Innovative Products In 1984, Nike was on the verge of shutting down its basketball division due to low sales and this was one of the turning points in Nike’s history.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? “It’s not our fault, it’s those sales guys who oversell what our product can do!” ” Feel free to replace the sales team with another oft-scapegoated team, like product development, marketing or customer success. Stop treating #CX like a sport!

How To 161

How To Sports Leadership Customer Experience 161

Steve DiGioia

MAY 29, 2023

You’d see sports memorabilia, car signs, farm tools, and I even once saw a 12ft canoe. Well, yes, if you’re a fan of garage sales or you like scrounging around an old barn for “antique” stuff. This, in turn, can lead to increased customer loyalty and more sales. I doubt it. Will these items enhance the overall experience?

Customer Experience 162

Customer Experience Sports Customers Sales 162

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

Oracle

JULY 20, 2020

Just like the variety of flavors to choose from at an ice cream shop, sales jobs are widely diverse. While your career path in sales may vary, Sami Halabi, Social and Sales Enablement Manager at Oracle, states one timeless sales principl e to live by, “Good salespeople focus on being good salespeople.

Sales 82

Sales Tips Trends Sports 82

QuestionPro Audience

JANUARY 31, 2018

If sports aren’t your thing, then you’re part of the 24% of Americans who watch it for the attention-grabbing commercials. Super Bowl is the second biggest eating holiday in America, which bodes well for food and liquor sales. Not too bad for one weekend of sales! . This year, more than 188.5 Additionally, $1.3

Consumers 150

Consumers Sports Study Sales 150

TechSee

JANUARY 9, 2018

Pay-per-view (PPV) is one of their most lucrative revenue streams, especially when broadcasting live combat sports such as boxing, mixed martial arts and professional wrestling. The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast.

Case Study 170

Case Study Study Company Customer Service 170

Retently

MARCH 29, 2023

To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class. And it’s not just that they are electric; there are many other reasons why Tesla is innovative: Direct sales with no dealer network. Sporty yet practical vehicle.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Perkville

MARCH 11, 2022

We spoke with Darrin Yee, CEO at Envision Sport Physical Therapy & Pilates, and Bren Schader, the Director of Sales and Marketing, about how they grew the business.

Sports 52

Sports Sales Marketing 52

NetBase

MARCH 12, 2020

Patrick’s Day alone, beer sales rose by 174%, and whiskey sales by 153%. And maybe that’s why 2019 Beer sales were flat, if not down, according to Forbes magazine, while Na (non-alcoholic) beer saw growth by 23%. Wine is not immune to the decline in sales. Patrick’s Day and Sales in the U.S. The post Sobriety, St.

Sales 78

Sales Infographics Trends Fashion 78

Alida

MARCH 10, 2017

Because a robust CX program involves product, development, marketing, sales and customer success, one individual or core team needs to take ownership for driving multiple teams in the same direction. Providing a seamless customer experience is a team sport. One team alone can’t provide a great end-to-end customer experience.

Customer Experience 196

Customer Experience Net Promoter Score Effort Score Chief Customer Officer 196

Customers That Stick

DECEMBER 18, 2014

book, movie, sporting event, relationship, travel). ” They have chosen to outsource their customer support activities, believing that this is an opportunity to reduce costs without negatively impacting sales. Tell us how one outside influence impacted your customer service or customer experience thinking. Fill-In-The-Blank. >

Customer Experience 162

Customer Experience Travel Sports Social Media 162

NICE inContact

NOVEMBER 23, 2015

In sports, athletes and teams will often prepare for a match by gathering data on their opponent, and reviewing their own performance; assessing what they did well and what they need to work on. For example, Jane has a successful sales pitch which often results in a positive sale conversion. Preparation is Key.

Contact Center 124

Contact Center Sports Sales Feedback 124

Integrity Solutions

JUNE 24, 2024

Imagine having a sales team coach who sees the potential in you that you don’t even see in yourself—and then is committed to helping you help live up to that potential. Most leaders agree that the role of sales team coach play a key role in helping salespeople achieve their goals. What Does it Mean to Be a Sales Team Coach?

Sales 66

Sales Sports Hospitality Banking 66