ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. No more call redirection, no more operational pauses.

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ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products.

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ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. Decathlon increased their Net Promoter Score (NPS) by 25% by using ViiBE for after-sales service. How to enhance customer self-service. ViiBE is more than just video conferencing software. Conclusion.

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Magellan Solutions

AUGUST 5, 2021

While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. COVID-19 paved a path for new sales and sourcing channels for SMEs. Thus we provide flexible services such as e-commerce sales, teleworking capabilities and more.

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ViiBE Blog

AUGUST 2, 2021

You can easily integrate open communication and offer support through a wide range of services and social media platforms, such as email campaigns, online chats, call centers, mobile messengers, and virtual call center s, to name a few.

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Magellan Solutions

JULY 29, 2021

Analyzing your CRM data to find qualified leads from existing customers, for instance, is one way AI can help you find new sales opportunities. Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.

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NobelBiz

NOVEMBER 26, 2021

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., in the IVR or navigation menu) A shift in the items or services provided Marketing or sales assistance to clients or prospects.

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NobelBiz

AUGUST 18, 2020

You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The Virtual Call Center – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. We had Facebook pages, group text pop up.

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NobelBiz

JUNE 1, 2021

Email, chat tools, web apps, CRM systems, online survey solutions, sales automation tools, and helpdesk software are all integrated into CCaaS software. This combination results in a multi-channel system that serves as the foundation for a contact center. The ability to swiftly and effectively grow your call center.

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Magellan Solutions

JULY 27, 2021

Industries that opt for a multilingual virtual call center. Saudi Arabia, yemen, the united Arab emirates, Oman, Kuwait, bahrain, Qatar, Iraq, Syria, Jordan, Lebanon, Palestine, Egypt, Sudan, Libya, Tunisia, Mauritania, Algeria and Morocco are among the west Asian, middle eastern and African.

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