Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. Cost per Automated Chat Evaluates cost savings from AI-driven self-service.
Comm100
OCTOBER 13, 2024
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.
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ECXO
NOVEMBER 26, 2024
Leverage Technology, Automation, and Data-Driven Insights to Enhance Customer Service Incorporate technology and automation tools to streamline customer service processes. This reduces the need for exceptional sales staff to convince customers and provides a unique, self-service experience.
InMoment XI
DECEMBER 6, 2024
Access to Expertise and Technology : Customer experience outsourcing partners bring specialized knowledge, cutting-edge tools, and best practices that might not be available in-house. Technology and Tools It is important to choose a partner that uses advanced technology and tools that can also be customized to your specific needs.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? Not all technology is created equal: ASR, NLP, NLU and what it all means. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform.
ECXO
MARCH 19, 2025
For months, people were conditioned to avoid unnecessary in-person engagements, rely on digital communication, and embrace remote services. Silent services, therefore, arent just a technological shiftthey represent a lasting behavioral change shaped by global events. Silent services align perfectly with their expectations.
InMoment XI
MAY 3, 2023
The right vendor will not only provide the necessary tools and technology, but also bring valuable expertise and experience to the table. When it comes to what type of CX solution you want to implement, there are two options to choose from: a full-service program or a self-service program. Self-Service v.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. Your Contact Center is the most customer focused area in your organization. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
The benefits of self-service. How to leverage cutting edge technology to make your customers' lives easier. By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
Advertiser: ZoomInfo
Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. But how do you do this? Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane".
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. How do you make a real case for implementing self-service in the contact center? Arming you with insights on how to sell the technology and services to stakeholders, including executives.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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