Inbenta
JANUARY 30, 2020
The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.
BlueOcean
MARCH 31, 2021
Meanwhile, wild animals are appearing during daylight hours while also thriving in number due to less commuter traffic and tourism—an impact scientists have dubbed the “anthropause.”. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.
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GetFeedback
AUGUST 16, 2018
Self-Service Metrics. The better your self-service content, the fewer cases you’ll get. But measuring your self-service content is important if you want to maximize its effectiveness. The following metrics will help you measure your self-service experience. Knowledge Base Article Helpfulness.
Bold360
APRIL 27, 2017
Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.
Talkdesk
MARCH 17, 2020
travel and tourism industry at least $24 billion in foreign spending alone. Travel and hospitality companies can ease the struggle by redesigning Interactive Voice Response (IVR) systems and routing to better anticipate callers’ questions, offer more relevant self-service and target segments with proactive outreach. .
Eptica
MAY 13, 2020
D’autres secteurs tels que le tourisme ou l’hébergement doivent aussi faire face à une situation et des demandes inhabituelles, malheureusement plus liées à des questions autour des annulations plutôt qu’à de nouvelles réservations. En tout cas, ce ne doit certainement pas être la seule.
Inbenta
JUNE 30, 2021
Tourism, hospitality, and leisure companies have been extremely touched by the Covid pandemic, with thousands of canceled flights, hotel bookings, and more. Therefore, we’ve decided to list 9 chatbot examples across different verticals and business types to show best practices and simply cases where companies nailed the chatbot project. .
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