Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. Cost per Automated Chat Evaluates cost savings from AI-driven self-service.
Comm100
OCTOBER 13, 2024
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.
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ECXO
NOVEMBER 26, 2024
Inconsistent Training and Development Focusing too much on unicorns can lead to gaps in training for the rest of your team. If your entire CX strategy revolves around the skills of a few individuals, other employees may not receive the necessary training and support to excel in their roles. Key Takeaways for Business Leaders 1.
InMoment XI
DECEMBER 6, 2024
Here are some of the key advantages: Cost Savings : Outsourcing eliminates the need for in-house hiring, training, and infrastructure, reducing operational costs. Some organizations may prefer fully entrusting their CX operations to an external partner and leveraging a full-service solution’s expertise and comprehensive support.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
InMoment XI
OCTOBER 31, 2024
You can improve AHT by providing comprehensive training to agents. Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. Hiring more agents and investing in training programs can help you improve the average speed to answer.
eglobalis
MARCH 4, 2025
Research from Gartner emphasizes that while AI can automate routine interactions, very few [self-service solutions] possess the capabilities to resolve customer issues fully, and some level of assisted service will always be needed. Customers Still Want Humans The Trust Gap Customer skepticism toward AI remains a challenge.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training. Employee Incentives.and more!
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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