InMoment XI
JANUARY 9, 2024
Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization. 100% of B2B customers want self-service options for at least some parts of the buying process.
TechSee
JUNE 10, 2021
The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. Succeed with Self-service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Deploying the LLM-powered QnABot can help you elevate the self-service experience for customers and employees.
AWS Machine Learning
MARCH 31, 2023
Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01 per contact, while self-service channels cost about $0.10 They consistently see 90% of the QnABot traffic routing through the self-service option on the website.
Wired and Dangerous
DECEMBER 3, 2018
Chip popped the obvious question–if customer service was a mode of transportation, what would it be? Service should be a limousine,” one guest commented, “helping important people get what and where they want.” “I And, what would their choice communicate about how you deliver customer service?
CSM Magazine
MARCH 30, 2022
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.
Beyond Philosophy
NOVEMBER 4, 2018
Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Institute self-service: There are times when you just want to do it yourself. Hyken’s Six Areas for Making Your Experience Convenient.
Expert insights. Personalized for you.
413 
Let's personalize your content