Remove Self Service Remove Virtual Agent Remove Wait Times
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3 ways virtual agents can boost call center efficiency

Talkdesk

Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.

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Live Agents and Virtual Agents: The Spectrum of Care

Interactions

You know your task can be completed through self-service–it’s just a simple cancellation. After 30 minutes of waiting you finally get put through to an agent, who is able to quickly cancel your appointment. You want to speak to a live agent to explain your situation and bypass business rules.

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When it comes to CX, Conversational AI is the only game in town

Interactions

Brands who implement Conversational AI applications like virtual agents can deliver exceptional customer experience with added benefits like decreased operational costs, improved CSAT, and increased agent productivity. Even if live agents are unavailable, virtual agents can handle unlimited conversations.

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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent. Improved average speed of answer by over 50 percent at peak times. Saving over $300,00 per year. Prepare For The Future of Customer Experience.

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

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A Complete Guide to Customer Service Automation

Comm100

Understanding Customer Service Automation Customer service automation is the use of technology to simplify and improve how businesses assist their customers. Another key feature of customer service automation is self-service options. Helps improve the quality of conversations by offering human-like responses.

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Avaya Virtual Agent Now Available as a Ready to Deploy Configurable Service

CSM Magazine

Avaya has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions. Recent Avaya research with Ipsos indicates that based on their last interaction with a virtual agent, only 1 in 3 customers would recommend that business to others.