ViiBE Blog

JUNE 1, 2021

Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

Joe Rawlinson

AUGUST 9, 2017

Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience. Add Value by Utilizing Technological Innovations.

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Win the Customer

DECEMBER 15, 2015

Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience. From augmented shopping experiences to completely virtual call centers and agents, the future of customer service is already here. Virtual Call Centers.

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ViiBE Blog

JANUARY 22, 2021

No more call redirection, no more operational pauses. Virtual call center : ViiBE proposes an architecture based on virtual call centers and expertise in accordance with Business Units so that our partners can containerize their data per entity. For us, this adjustment has been paying off.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. When it comes to deploying successful call center software, the functionality each product provides can vary a great deal.

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Magellan Solutions

JULY 29, 2021

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. A study reveals that 90% of consumers want omnichannel services. Advanced Self-Service Tools. Consumers prefer self-service tools to aided support. •

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ViiBE Blog

AUGUST 11, 2021

The benefits of cloud-based contact center solutions. Today, contact centers are moving towards more flexible software solutions. ViiBE can work with existing hardware or allows you to create a virtual call center with employees scattered around the globe. What is an employee self-service portal?

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