CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Video Travel Customers 182

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

Experience Investigators by 360Connext

MAY 19, 2020

It’s not enough to say you allow for two seminars a year. This means leading book clubs focused on fun fiction, travel seminars, and photography walks! As you examine your employee experience, look for ways that learning goals are explicitly spelled out. Be clear: What is the employee expected to learn? Encourage lifelong learning.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

Zonka Feedback

OCTOBER 29, 2021

Be it universities, coaching institutes, or colleges, you can collect student feedback around the quality of seminars, study material, projects, teaching strategies, etc. And how students are taught has a direct impact on their academic performance and overall success.

Feedback 98

Feedback How To Study Training 98

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 120

Customer Experience Advertising Airlines Leadership 120

Customer Bliss

MAY 31, 2018

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Industry Leadership Conference 107

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Cost: $199+.

Customer Service Training 164

Customer Service Training Course Training Customer Service 164

Steve DiGioia

NOVEMBER 16, 2015

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. But we all can be a mentor to those who look towards us for advice. We don’t need to be famous or published in academia. We can all help those who seek us out.

Industry 100

Industry Marketing Leadership 100

Kerry Bodine

JUNE 4, 2015

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. It was so on point for companies looking to innovate the customer experience that I feel compelled to share.

Trends 120

Trends Consumers Customer Experience Video 120

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Video Travel Customers 140

Heart of the Customer

SEPTEMBER 11, 2014

HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. Are you actively interfering with your mission? I’ve been active in HOBY Minnesota for seven years now.

Customer Experience 132

Customer Experience Net Promoter Score Report Banking 132

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Plan informative seminars or hands-on workshops that offer valuable insights or skills. Pay-per-click (PPC) advertising 12. Work with local journalists 13. Invest in traditional advertising 14.

Social Media 98

Social Media How To Advertising Sports 98

Comm100

MAY 16, 2023

Considering the evolving threat landscape, admins should conduct frequent and comprehensive seminars to explain the need to use password management tools to create and store strong passwords, be wary about what they share online, use privacy-focused tools, and identify phishing and identity theft attempts.

Chatbots 223

Chatbots Software Financial Tools 223

Calabrio

JANUARY 12, 2020

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

Financial 130

Financial Exercises Software Contact Center 130

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. Not a bad car, but I wanted luxury so I could sulk in style. The Honda pulls up to the curb and I get in.

Net Promoter Score 150

Net Promoter Score Feedback Brands Tips 150

CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Their verbal communication skills are weak. Employees like Scott need to be rewarded, recognized, and valued.

Customer Service 105

Customer Service Healthcare Travel Consulting 105

Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. It’s also important to reduce the stigma around the topic.

How To 130

How To Resources Training Wait Times 130

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that! Stay Connected with Your Customers.

Hotels 123

Hotels Customer Satisfaction Social Media Customers 123

SAP Customer Experience

JANUARY 18, 2022

When we transitioned from school to professional life, we began to learn from seminars, various web content, In school, we took classes and were immersed in a subject with a teacher who led us on a path to knowledge, and other students on the same learning path for that class.

Sales 67

Sales Customer Experience Customers 67

Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? The world of business is fraught with a myriad of theories, quotes and snippets of information all designed to help wide-eyed junior entrepreneurs become successful.

Customer Service 100

Customer Service Customers Meeting Interaction 100

QuestionPro Audience

AUGUST 30, 2018

I am willing to attend conferences and seminars. By including questions that analyze the employee hierarchy such as: I am willing to contribute towards the social causes supported by my organization. I am willing to work longer hours to complete the assigned task. I am willing to communicate better with my team members.

Examples 170

Examples Analysis Survey Airlines 170

ReviewTrackers

MARCH 24, 2021

Whether you’re simply offering financial advice or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, financial wellness is a great platform for retaining current clients and acquiring new ones.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

Myra Golden

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Conference 78

Conference Travel Engagement Training 78

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Social Media 64

Social Media Analytics Consumers B2B 64

One Millimeter Mindset

MAY 19, 2020

By now, you are virtual webinar- and seminar-saturated. Liberate Yourself from Shirley Someone Syndrome. Leverage 3 Design Strategies for Cross-Functional Professional Success . What is the Only Professional Story You Become Known For? Delivered by a bunch of people providing you with lists and lists.

Groups 104

Groups Exercises Resources Strategy 104

ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 103

Contact Center Call Center Knowledge Base System 103

Forrester's Customer Insights

SEPTEMBER 13, 2023

During my freshman year of college, I took a required seminar on Western civilization. Having only attended public school with traditional instruction formats, I was confused and then deeply concerned by sitting around a table with 12 classmates and the professor, discussing the classic books assigned.

Customer Success 59

Customer Success Marketing Customers 59

Thematic

JANUARY 2, 2019

Leadership must be committed to improving and should regularly attend training, seminars and conferences. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. Host real estate finance seminars and masterclasses Seminars and masterclasses educate clients on financial aspects, establishing you as an educational resource and enhancing financial literacy among potential clients. Organize how to use AI in real estate use cases 19.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Calabrio

NOVEMBER 8, 2019

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

Financial 100

Financial Exercises Software Contact Center 100

Clarivate

JULY 21, 2022

Share your knowledge around research ethics with your peers, for example by presenting a seminar at your institution. Check that none of the references you have chosen to cite in your own work have been retracted or come into question.

Tips 105

Tips Course Study Training 105

Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Joe Rawlinson

APRIL 7, 2020

Having regular seminars and training on various adaptability courses can help a lot in minimizing the disastrous financial effects of a pandemic just like what we’re currently experiencing. Practicing macro-management helps promote independence so that employees don’t have to wait for specific instructions just for them to continue their job.

Government 88

Government Financial Training Course 88

Myra Golden

AUGUST 1, 2016

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate.

How To 61

How To Exercises Training Course 61

CSM Magazine

DECEMBER 17, 2020

As I teach in my seminars – ask yourself if everything you say and do enhances or diminishes trust. If you must make a phone call while others are within earshot, keep it short or go elsewhere to make the call. The good news about these telephone turnoffs is they are easy to avoid.

Tips 98

Tips Customer Service Loyalty Communication 98