BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

InMoment XI

FEBRUARY 29, 2024

Local SEO Tips & Strategies While the basic local SEO tips such as an optimized Google Business Profile, local content, and asking for reviews have already been covered, there are certain strategies you can implement that will capitalize on those tips to help you succeed.

Tips 195

Tips Strategy Case Study Social Media 195

Oracle

MARCH 13, 2020

As Google and other search engines evolve their algorithms and implement nuances, such as Google’s introduction of BERT , and consumer behaviors evolve from mobile search to voice search and beyond, marketers and customer experience practitioners can find it challenging to keep up. SEO Tip #1: Image link building.

Tips 107

Tips Social Media User Experience Marketing 107

Comm100

SEPTEMBER 19, 2022

Chatbots are employing a branch of artificial intelligence known as natural language processing (NLP) to make the user experience more personalized. NLP-powered chatbots can process users’ inputs and respond in a natural voice. Social media integrations. Tips for maintaining your chatbot’s effectiveness over time.

Chatbots 225

Chatbots Abandon Rate Social Media Customer Satisfaction 225

ShepHyken

OCTOBER 22, 2021

However, as the expectations of these consumers rise at speeds that outpace company improvements in this area, it becomes paramount that they satisfy the needs their loyal customer base may have, from product or service satisfaction up through social media connectivity. . Build Customer Experience into your Company Culture.

Tips 153

Tips Customer Experience Management Return on Investment 153

Brandwatch CX

JANUARY 16, 2025

Discover practical tips to make social media more accessible for everyone. Enhance inclusivity and improve user experience.

Social Media 52

Social Media Tips User Experience 52

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Digital marketing : Social media promotions, email marketing, and online ads can significantly boost visibility and interest. Tips for social media success: Share special offers, promotions, and customer stories.

Tips 52

Tips Social Media Multi-Channel Connections 52

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Digital marketing : Social media promotions, email marketing, and online ads can significantly boost visibility and interest. Tips for social media success: Share special offers, promotions, and customer stories.

Tips 52

Tips Social Media Multi-Channel Connections 52

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

GetFeedback

NOVEMBER 20, 2018

TIP : Avoid these common survey mistakes (like using the wrong question type) to ensure you get quality feedback pre-event. TIP : Create a survey analytics dashboard for the event. TIP : Use survey piping to add focus to your follow-up questions. Share the survey over social media. Not so thrilled? The downside?

Conference 199

Conference Survey Tips Feedback 199

Thematic

APRIL 1, 2025

💡 Quick tip: Write down 2-3 key questions you want to answer with customer insights. Social Media & Reviews: Tweets, Facebook comments, and app reviews offer unfiltered opinions. 💡 Tip: Create a simple chart of your customer segments and list the top 3 concerns or needs for each, based on your data.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

InMoment XI

OCTOBER 9, 2024

Monitor social media comments and reviews. Social media is the top choice for US consumers when communicating with brands. Both positive and negative experiences are even more amplified when customers share them with their followers or online networks. Avoid asking unnecessary questions or irrelevant questions.

Feedback 195

Feedback How To Social Media B2C 195

Totango

AUGUST 11, 2022

Then, we’ll consider why digital client relationships are so crucial for SaaS businesses and offer 14 tips you can quickly implement to help you build these digital relationships. Social media posts. In-app sessions and user experience. Examples include: Search engine queries and ads. Demonstration videos.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

CSM Magazine

AUGUST 15, 2024

In this article, we’re going to share some simple and practical tips on how to improve photos for social networks and websites. By following these editing tips, you can transform your photos into stunning visuals that stand out on social media and websites, engaging your audience and enhancing your online presence.

Social Media 52

Social Media Tips How To Tools 52

InMoment XI

JULY 23, 2024

This means it can include everything from discovering your brand through social media, navigating your website, making a purchase, and receiving support after they make an online purchase. Easy Navigation and Checkout: Shopify offers a streamlined and intuitive shopping experience, reducing friction in the purchase process.

Ecommerce 195

Ecommerce Measurement Customer Journeys Customer Experience 195

Thematic

OCTOBER 30, 2024

What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today! Voice of the customer (VoC) involves collecting and analyzing customer feedback about their experiences, needs, and preferences regarding your products, services, or brand.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Retently

OCTOBER 23, 2024

Quick Customer Experience Boosters Making sure customers can easily find their way around – whether in-store or online – can make or break their experience. Enable Social Sign-Ons : Let customers register using Google or Facebook for a quicker sign-up process. This data is invaluable for tailoring future campaigns.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Experience Investigators by 360Connext

APRIL 23, 2015

Amy shared how they rely a lot on social media , where travelers tweet or post about both the good (it saved me!) While they also use surveys and traditional methods to gather feedback, social media is a big channel of feedback for them. and the not so good. ” and then move on with her day. What’s next?

Social Media 110

Social Media Travel Rewards Programs Innovation 110

CSM Magazine

SEPTEMBER 28, 2023

Designing a gaming website with a focus on providing an excellent user experience is crucial to attract and engage your target audience. Offer different ways to connect with your customer support, e.g., through live chat, via email and phone, and social media.

User Experience 59

User Experience Tips Social Media Trends 59

Comm100

DECEMBER 1, 2017

Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals. The idea of a frictionless experience has been said by advocates and thought leaders to be “ moving from novelty to mandatory.” Improving the Agent Experience: Examining Strategies.

Contact Center 143

Contact Center Report Customer Journeys Customer Centricity 143

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

FEBRUARY 28, 2025

Here’s what it involves: Link building : Acquiring high-quality backlinks from authoritative sources, such as other real estate websites, local business directories, or media outlets, signals to Google that your site is credible and relevant. Shares and mentions on social platforms can increase your websites exposure.

Strategy 52

Strategy Social Media Tips Analytics 52

BirdEye

APRIL 11, 2025

With a strong local SEO strategy, your business becomes easier to find on search engines, social media, and online directoriesexactly where customers begin their search. This might include blogs, Google Posts , local social media content, neighbourhood pages, or event-related content that taps into local events and search trends.

Multi-Channel 52

Multi-Channel Social Media Case Study Strategy 52

InMoment XI

APRIL 3, 2024

But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints. Brand Reputation A good digital customer experience is critical to a brand’s reputation.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Experience Investigators by 360Connext

APRIL 16, 2015

You can add tips and rate your driver well after leaving the vehicle. This is a seemingly small difference to the experience, but makes a huge difference to the customer who needs to get somewhere fast. I think this is the tip of the proverbial iceberg. After scheduling a ride, the app is also a complete payment system.

Customer Expectations 110

Customer Expectations Retail User Experience Social Media 110

Lumoa

JANUARY 19, 2023

– What are their key characteristics (pro tip: consider both demographics or psychographics )? Also, their understanding and engagement in the company’s customer experience strategy is vital to its success. Pro Tip : Building strong relationships with other departments is not a one-off thing. Where do they hang out?

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment.

Feedback 62

Feedback Social Media Analysis Survey 62

ShepHyken

AUGUST 8, 2022

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. 7 Ways Videos Improve Customer Experience by Andre Oentoro.

Customer Service 24

Customer Service Culture Customer Retention Video 24

BirdEye

NOVEMBER 16, 2023

Be more active on social media 5. Optimize user experience on mobile and desktop 9. Doing this enhances user experience and satisfaction. Promote virtual events through social media, email newsletters, and local community platforms. Do review marketing to attract more customers 3.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Kayako

JANUARY 26, 2017

The only thing missing is to bring them together, provide a space for them to congregate, discuss their user experiences. Users help each other. When you give users a place to voice their concerns and issues, they’ll connect with each other, solve problems, and offer tips. A community is the perfect place for this.

Sales 60

Sales Social Media Tips B2C 60

AWS Machine Learning

NOVEMBER 15, 2024

We gave practical tips, based on hands-on experience with customer use cases, on how to improve text-only RAG solutions, from optimizing the retriever to mitigating and detecting hallucinations. Unstructured data includes news articles, regulatory filings, and social media, providing qualitative insights.

Analysis 110

Analysis Knowledge Base Ecommerce Comparison 110

BirdEye

MARCH 28, 2025

Pro Tip : Multi-location businesses should monitor Google Maps listings health at scale using automation tools like Birdeye Listings to optimize every business profile. Social media accounts Challenge : Multi-location businesses have trouble keeping track of all location mentions across directories, making it difficult to enforce consistency.

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

BirdEye

NOVEMBER 29, 2023

Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. Table of contents What is furniture store marketing?

Trends 59

Trends Tips Tools Marketing 59

Oracle

MARCH 30, 2020

Many brands are incorporating storytelling into their customer experience as a way to reach consumers in creative and compelling ways, and boost customer engagement. The videos are aired on their social media channels and paid advertisements on YouTube. 4 Tips on Storytelling for Your Customer, with Julian Guthrie.

Brands 99

Brands Company Social Media Video 99

iCiDIGITAL

SEPTEMBER 12, 2018

Writing for social media is different from writing for any other reason. Well, your social audience is more compelled to respond, share, and communicate with you. Social writing isn’t like this, and your social readers will inevitably interact with your writing in many ways: sharing a blog, commenting back, “liking” a post, etc.

Social Media 40

Social Media Interaction Infographics Resources 40