ECXO

DECEMBER 25, 2024

Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights. in-store, online, mobile apps, and social media). Segment feedback into actionable categories (e.g., product quality, service speed, user experience).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

GetFeedback

FEBRUARY 15, 2019

It’s also extremely important to monitor the social media conversation around your company. A resolution system may also be a good customer support tool which they can access when needed, such as live chat platforms, dedicated social media support, and traditional feedback forms.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

Steve DiGioia

MAY 23, 2022

Many travelers love to find those “non-touristy” attractions and will appreciate your efforts. Use social media wisely. Or you can promote those small but excellent businesses that may be off the usual tourist routes. Many communities have a local Facebook Group.

Fashion 361

Fashion Sports Hospitality Hotels 361

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Metrics Analysis 98

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

InMoment XI

OCTOBER 19, 2021

We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” We have agents on the phone, email, live chat, and social media messaging. Beyond our contact centre data we can also leverage external sources such as social media or reviews.

Analytics 370

Analytics Data Customer Experience Social Media 370

BirdEye

SEPTEMBER 4, 2024

The travel bug is back in a big way! Though travelers are increasingly turning to online reviews for guidance, this trend presents a double-edged sword for travel and hospitality businesses. This comprehensive guide examines the 13 most influential travel review sites. Well, don’t be.

Travel 105

Travel Hotels Social Media Hospitality 105

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

Experience Investigators by 360Connext

DECEMBER 15, 2014

Flyers who pay full-fare and travel several times per week are invited to enjoy special perks such as chauffeured rides to the airport and private check-ins. Such perks are out of reach for most of us, so we look longingly on at the way the special passengers travel. Herein lies the rub.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Video Brands Engagement 19

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Hotels Guest Experience Airlines 110

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Posts and comments on social media.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media Trends Video Groups 97

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Look for milestones.

How To 372

How To Airlines Social Media Tips 372

GetFeedback

NOVEMBER 25, 2019

Internet Social Media: 72%. Internet Travel Services: 78%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Internet Search Engines and Information: 79%. Internet Service Providers: 62%. Investor-Owned Energy Utilities: 73%. Life Insurance: 80%. Limited-Service Restaurants: 80%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Industry 52

Industry Customer Service Social Media Healthcare 52

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 195

Hotels Guest Experience Travel Social Media 195

ijgolding

SEPTEMBER 18, 2014

We have been more than willing to furnish a consultant’s letter to confirm the above and his inability to travel. Channels Communication Channels Customer retention and loyalty Recovery Social Media Travel accessible Aer Lingus Brian Ward customer empathy customer experience emotional facebook functional Ryanair'

Airlines 211

Airlines Travel Social Media Course 211

ijgolding

NOVEMBER 25, 2014

I travel regularly with Virgin trains – their Wi-Fi has not worked properly for the last couple of years – it is Soooooo frustrating!!! Essentially, Lisa helps to put in place a Social W-Fi and Analytics solution. What is even worse is when we are lured in to thinking we can access it, only for our hopes to be dashed!

Social Media 212

Social Media Hotels Entertainment Retail 212

QuestionPro Audience

FEBRUARY 15, 2018

Contrary to popular belief, they are not resistant to technology or social media (to the dismay of kids and grandchildren across the country), and according to a study conducted by Forrester Research, boomers actually spend more on technology than any other demographic. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

AWS Machine Learning

SEPTEMBER 25, 2024

In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. This slow cycle of creation does not fit for the rapid pace of social media. Open the notebook synthetic-data-generation.ipynb.

Social Media 88

Social Media Guidelines Analysis Brands 88

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Win the Customer

DECEMBER 23, 2024

Example: A travel booking platform could use AI to analyze a customer’s past travel preferences, budget, and current interests to suggest personalized vacation packages, offer exclusive deals, and provide proactive support for common travel issues.

Customer Service 59

Customer Service Social Media e-support Travel 59

Experience Investigators by 360Connext

SEPTEMBER 24, 2014

I’ve taken advantage of this perk when traveling , most recently in New York City. One of the nice perks of being on a certain level with American Express is gaining access to Regus business lounges throughout the world. A Regus card shows up in the mail and I use it!

Customer Journeys 282

Customer Journeys Social Media Consulting Travel 282

InMoment XI

JULY 26, 2024

When selecting reputation management software for your organization, you should consider what services and expertise the vendor offers to ensure these services encompass a range of activities including review monitoring, social media management, and public relations efforts to ensure a positive brand image.

Brands 195

Brands Management Social Media Competitive Advantage 195

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. In the rush to amaze and delight, a la Zappos , organizations often overlook ways to truly provide experiences meaningful to that customer. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

How To 52

How To Social Media Video Travel 52

ShepHyken

AUGUST 13, 2021

He writes about how successful, global brands use social media to deliver outstanding customer service experiences. Social media is a powerful tool that can encourage customers to acknowledge a job well done. Social media is a powerful tool that can encourage customers to acknowledge a job well done.

Social Media 148

Social Media Customer Experience Management Chatbots 148

InMoment XI

FEBRUARY 15, 2022

And, with the many social media filters that younger customers use daily, it’s no wonder that virtual try-on capability has emerged as a top expectation. Of course, customers would rather not wait to change in a stall or travel all the way to a store, but the real kicker is that virtual try-on actually minimizes a lot of risk for them.

Retail 195

Retail Consumers Social Media eBook 195

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

How To 52

How To Social Media Video Travel 52

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry.

Airlines 76

Airlines Travel Hotels Social Media 76

CX Accelerator

OCTOBER 21, 2019

Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly. But in truth, social media can become pretty overwhelming pretty quickly. application for managing social media. Three of my favorite benefits?

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

Customer Bliss

JUNE 6, 2018

Then, he spent time gathering customer feedback from call centers, social media, etc. You have to win on service and experience, especially considering business travelers. He also gathered information from the Hertz hub, an online community to tap into a group of loyal customers to get immediate feedback.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. It has been an amazing, if not exhausting, journey. www.cemantica.com. Meet the team behind CEMantica: Julia Perez. Sales Manager at CEMantica Ltd.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. and the not so good. Think about it.

Social Media 110

Social Media Travel Rewards Programs Innovation 110