ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. Which software is used in call centers?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

We all want the top BPO Philippines software for the best CSR experience. Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing.

Call Center 40

Call Center Software CRM Virtual Call Center 40

NobelBiz

JUNE 16, 2020

There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete. Cell Center Outsourcing Market to Grow by $13.54

Contact Center 52

Contact Center Virtual Call Center Call Center Omni-Channel 52

NobelBiz

MAY 24, 2022

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. This entails organizing systematic virtual meetings with video conferencing software. Do you solely handle inbound calls or also manage outbound campaigns?

Call Center 52

Call Center Tips Virtual Call Center Management 52

ViiBE Blog

APRIL 30, 2021

Using video chat software, the agent gets a better idea of the customer’s issue with your product or service. This software can be a mobile app or a web app like ViiBE, which requires no installation. A simple SMS message or a web link is all that is needed to connect to a ViiBE call from any device. . Conclusion.

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Video Customer Service Virtual Call Center How To 52

NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Cloud Contact Center Solutions Takes Your Performance To The Next Level From your customers’ point of view, creating a virtual call center allows you to organize a virtually centralized organization.

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. To be successful, businesses need a high-quality call center service that is reliable, easy to navigate and able to keep up with ever-changing customer experience expectations. Agent Metrics.

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Call Center Metrics Self Service Virtual Call Center 52

Talkdesk

SEPTEMBER 19, 2016

Nowadays, we’re signing documents seamlessly and virtually online, via cloud-based software. Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

CSM Magazine

OCTOBER 7, 2024

Modern contact centers offer the ability to scale and adapt, helping businesses efficiently manage changing demands while keeping costs and resources in check. Implementing advanced contact center software ensures your company is equipped to handle future challenges easily.

Contact Center 52

Contact Center Virtual Call Center Contact Center Software Omni-Channel 52

ViiBE Blog

APRIL 8, 2021

Beyond these essential KPIs, software like ViiBE can offer you more control over your call center. How to improve the call center experience? Working at a call center is a fast paced job that is not for everyone. Using the right software. Improving hiring practices. Conclusion.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ViiBE Blog

JUNE 1, 2021

What are the common features of customer self-service software? This software ensures that customers are not forgotten and that their concerns are followed up. When live chat is not enough, it is simple to send customers a web link to connect to a ViiBE call. ViiBE is more than just video conferencing software.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

Magellan Solutions

APRIL 5, 2021

These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. Our office is also equipped with the necessary software and infrastructure. This practice is also covered in medical outsourcing services. .

Healthcare 52

Healthcare Virtual Call Center Call Center Comparison 52

ViiBE Blog

JANUARY 22, 2021

One of the crucial elements we’ve learned in this evangelization is that we need to educate the market on the difference between video conferencing and video assistance software. Video conferencing is simply a software that allows people to have face-to-face conversations over a remote video call.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

MARCH 18, 2021

AHT is often calculated automatically by call center software making complicated calculations with large amounts of data. AHT is usually found on the manager’s dashboard of call center software. Individual agents may be able to see the metric too, depending on the software. How to reduce AHT?

Average Handle Time 52

Average Handle Time Call Center Virtual Call Center Knowledge Base 52

LiveChat

NOVEMBER 11, 2016

Cloud hosted call centers are repositories of customer data and an agent who is using a call center software can easily access the insights coming from the customer data and use it productively during the conversation. Both parties were beneficial.

Customer Service 60

Customer Service Call Center Virtual Call Center First Call Resolution 60

ViiBE Blog

APRIL 26, 2021

If you think of your IT service like the mechanic, the software engineers are the car factory. ViiBE’s virtual call center solution can be used as a standalone or be integrated into your existing call center software, and it is adaptable to your company’s use case. Forward feedback to the source.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 2, 2021

You can easily integrate open communication and offer support through a wide range of services and social media platforms, such as email campaigns, online chats, call centers, mobile messengers, and virtual call center s, to name a few. What software is best to integrate into your call center CRM?

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CRM Call Center e-support Social Media 52

ViiBE Blog

MAY 4, 2021

To calculate FCR uses the following formula : This formula shows the percentage of calls where the customer’s issue was resolved without needing a follow-up call. Measuring FCR can be done manually or by call center software such as ViiBE.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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Contact Center Virtual Call Center Omni-Channel Chatbots 52

NobelBiz

NOVEMBER 26, 2021

Keeping track of performance with cloud technology Call centers frequently employ two forms of technology to track and enhance performance: a cloud-based telephone system and software integrations. Set up call routing and IVR to enhance your first call resolution rate. But the key here is knowledge.

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Management Contact Center Call Center Contact Center Software 52

NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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Contact Center Call Center Multi-Channel Abandon Rate 52

Magellan Solutions

JULY 29, 2021

AI is a long way from replacing humans for more complicated voice calls or chats. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. The role of AI in the call center environment during and after the COVID-19 pandemic is significant.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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Contact Center Multi-Channel Call Center Software 52