Michel Falcon Experience

JULY 16, 2021

… The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on. To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.…

Sports 167

Sports Company Employee Engagement Culture 167

Optimove

MARCH 4, 2025

It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Tips CRM Customer Relationship Management 52

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Case Study Study 156

ShepHyken

APRIL 11, 2023

The employees recognized that customer service is a team sport. Once the food is ready, it doesn’t matter whose table the food is for, whoever is available to take the hot food out immediately becomes responsible for the meal. I liked what I was seeing.

Sports 141

Sports Customer Service Customer Service Training Customers 141

Kerry Bodine

JANUARY 10, 2020

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. You can also solicit input from leaders and individual contributors throughout your organization on how to best craft the story of the journey so that it’s actionable for their parts of the organization.

Customer Journeys 177

Customer Journeys Sports How To Groups 177

Alida

JULY 18, 2023

In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

Sports 130

Sports Brands Entertainment Customer Experience 130

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. Unlike traditional pre-match betting, in-play betting allows sports fans to place wagers on games as they unfold in real-time.

Sports 52

Sports How To Gamification Tips 52

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” I asked Hall about the connection between baseball operations and the rest of the organization, which is an area that I’ve seen clearly split-up within other professional sports teams. Hall sets the tone for his organization.

Culture 313

Culture Sports Employee Engagement Leadership 313

IntouchInsight

JULY 29, 2021

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and inform future initiatives.

Measurement 298

Measurement CEM Strategy Customer Experience 298

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Conference Resources 296

Experience Matters

OCTOBER 9, 2018

sports that has gained TV fans since 2012 (see our Fan Experience Benchmark). But even with sports on TV, I couldn’t hide from the news updates full of partisan political bickering. consumer benchmark survey, we ask about the sports Read More. As a die-hard Red Sox fan, I really enjoy watching the MLB playoffs.

Sports 243

Sports Survey Consumers Customer Experience 243

InMoment XI

SEPTEMBER 13, 2022

According to Saxey, the term “modern athlete” encompasses every athlete at any age, stage, and sport. These athletes are bringing their “A” game to their sport (whether that’s on the field, in their home, or at the gym). So what is the modern athlete?

Innovation 370

Innovation Sports Tips Video 370

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf).

Sports 308

Sports Customer Experience Professionals Consulting Survey 308

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 96

Sports Video Analysis Multi-Channel 96

Beyond Philosophy

JANUARY 19, 2024

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

Sports 88

Sports Customer Experience How To Customer Centricity 88

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. Or you can promote those small but excellent businesses that may be off the usual tourist routes. Many travelers love to find those “non-touristy” attractions and will appreciate your efforts.

Fashion 361

Fashion Sports Hospitality Hotels 361

Optimove

FEBRUARY 6, 2025

Where bettors migrate to after the NFL season : 48% move to another sport. If a player engages in both sports betting and casino, theyre less likely to churn. Give them a reason to staywhether its cross-selling into another sport or introducing them to casino gaming. Know your audience. So, whats the game plan?

Sports 75

Sports Tips CRM Groups 75

QuestionPro Audience

DECEMBER 12, 2019

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. The Madness of March. College basketball fans aren’t the only ones who get excited for the tournament, however.

Sports 195

Sports Brands Advertising Consumers 195

Optimove

JANUARY 21, 2025

s emerging iGaming and sports betting operators have often struggled to scale and compete effectively, Optimove announced today the launch of Optimove Ignite+, a comprehensive program tailored to accelerate growth for emerging operators.

Sports 52

Sports 52

Experience Matters

JANUARY 21, 2019

I know that many people don’t like the team, but there’s no denying that the Patriots have built a dynasty and are one of the most dominant teams in recent history (across any sport). How do the Patriots keep achieving success? By implementing a system that creates winning teams.

Sports 219

Sports Culture System Customer Experience 219

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

ShepHyken

DECEMBER 24, 2024

If CX were a sport, what position would you play and why? Whats the first thing you think about when designing a new CX strategy? The customer. Start with the end in mind! Ask, What do we want the customer to experience? and work backward from there. Id play center on a hockey team. Thats sales and service combined!

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

InMoment XI

FEBRUARY 6, 2020

She is fifteen and will be working in a sporting goods store. Preparing Your Employees For Success My daughter is getting ready to start her first job. Overall, it is a good first job. She is sporty and knows the lingo, she’s hungry to start making her own money, and the store is owned by. View Article.

Sports 195

Sports 195

Optimove

JANUARY 20, 2025

Optimove announced the launch of OptiLive, a first-of-its-kind solution that enables sportsbook operators to create CRM-powered live sports marketing at scale. OptiLive empowers operators to maximize in-play (live) sports betting by delivering real-time, personalized messages to millions of players during live events.

Sports 40

Sports CRM Marketing 40

Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales Strategy Net Promoter Score 103

NICE inContact

SEPTEMBER 7, 2021

I recently placed an online order for a new fishing line from a sporting goods store, whose previous point of contact consisted of just a voice line (and an online presence of a Facebook page with the occasional picture of the trophy bass).

Contact Center 184

Contact Center Sports Omni-Channel Management 184

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. or preferred sports. Data shows that 81% of U.S.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

QuestionPro Audience

MARCH 13, 2018

In school, while selecting the captain of sports teams, most of our coaches asked us to call out numbers such as 1-5 (1-n) and the students with a random number decided by the coach, for this instance, 3, would be called out to be the captains of different teams.

How To 276

How To Sports Groups Examples 276

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. For Employees: Money is nice and a pleasant surprise, but it may be quickly forgotten and considered part of their compensation and not a true gift. Those are memorable.

Sports 76

Sports Customer Service Training Customers Connections 76

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. It also takes a bunch of traits that are often not found in one person. But here I go anyway…my thoughts on the traits a great customer experience leader needs to be, well, great. Flexibility. You have to be ready to adapt, stretch and jump.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Out of 35 total responses, 53 majors, minors, and graduate degrees were represented, and some clear leaders emerged.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

InMoment XI

MAY 18, 2023

This year awards were not given for the Premium Sports Car and Premium Large Car segments because too few models reached the minimum number of ratings to be included. Clair , our syndicated research lead. Only 2022 model year vehicles were included, and each vehicle required a minimum of 90 ratings to be included in the rankings.

Study 195

Study Automotive Sports Roadmap 195

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

CSM Magazine

OCTOBER 24, 2024

It enhances player revelry by offering auditory cues that complement the visual elements of the sport. The term SFX meaning in games, refers to sound outcomes, which might be brief audio clips that offer comments on sports events. The importance of sound design in slots can’t be overstated.

Sports 52

Sports Transportation Video Entertainment 52

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture How To 130