Strategy Related Topics 
eglobalis
NOVEMBER 12, 2024
This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach. Analyzing this data in real time allows for small course corrections and helps teams adjust project strategies to ensure they consistently align with client expectations.
ECXO
JULY 29, 2024
Designing and Rolling Out a Global Customer Experience Strategy Introduction Delivering exceptional customer experience (CX) is essential for any successful business. A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement.
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eglobalis
JUNE 27, 2024
A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions. This vision should be aligned with the company’s overall strategy and communicated effectively to every department.
InMoment XI
DECEMBER 22, 2022
In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises. Step #1: Design Your Program. Bringing Voice of Customer Examples to Life. As you can imagine, Foot Locker had a ton of data points on their hands.
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In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully?
eglobalis
SEPTEMBER 16, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
C3Centricity
APRIL 9, 2024
As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). Understanding the Landscape of B2B vs. B2C Marketing At the heart of all effective marketing strategies lies the principle of satisfaction and connection.
Speaker: Jason Cottrell and Brian Walker
Debunk myths about modular strategies and understand their simplicity. You'll learn to: Utilize tech enhancements for a flexible digital approach. Integrate modular tools to meet your unique needs. Gradually upgrade your systems for continuous improvement. Distinguish credible vendors from the pretenders in a crowded market.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Gain insights into the following: 🎯 Understand the essential role of customer data in creating personalized retail experiences 🔍 Master the step-by-step process for collecting and analyzing data for personalization success 🚀 How to apply new found insights to enhance both online and offline shopping experiences 🛒 Learn (..)
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Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX.
Speaker: Jennifer Wright and Nick Barron
🛒 Integrated Marketing and Engagement: Learn how marketing and engagement strategies work together to build stronger customer relationships. . 🧡 Designing Personalized Customer Experiences: Explore ways to craft tailored customer interactions that foster loyalty and satisfaction.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
Advertiser: ZoomInfo
However, ABM practitioners have evolved the strategy from development to implementation. Instead of wading through a series of vague “how-to kick-start your ABM strategy!” ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy.
Advertiser: ZoomInfo
In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success.
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