BlueOcean

NOVEMBER 11, 2024

Let’s talk today The post Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study appeared first on Blue Ocean. If you’re looking to strategically support your top-tier clients through enterprise automation solutions, let us know. Complex customer service scenarios are our sweet spot.

Case Study 177

Case Study Study Contact Center ROI 177

InMoment XI

MAY 18, 2023

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Want Access to the eNVy Award Study? Clair , our syndicated research lead.

Study 195

Study Automotive Sports Roadmap 195

IntouchInsight

OCTOBER 1, 2024

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading Quick-Service Restaurant (QSR) brands.

Study 156

Study Report Resources Brands 156

BlueOcean

NOVEMBER 19, 2024

The post Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study appeared first on Blue Ocean. Ready to reduce your call handle times and boost customer satisfaction? Schedule a call to discuss your custom IVR integration needs.

Case Study 156

Case Study Study Communication Average Handle Time 156

GetFeedback

DECEMBER 16, 2020

Find out three top findings from our recent CX study and discussion with senior CX leaders. COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay?

Trends 459

Trends Customer Experience Study Customers 459

IntouchInsight

OCTOBER 2, 2023

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of 10 leading quick-serve restaurant brands, including:

Data 347

Data Study Measurement Trends 347

CX Accelerator

FEBRUARY 2, 2020

I then asked them to recommend a college major or field of study. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology. I suspect that even in those fields of study, there might still be some practical use for CX skills. Yael McCue. Erica Mancuso.

Customer Experience 320

Customer Experience Customer Journeys Tourism Study 320

InMoment XI

NOVEMBER 16, 2023

This hands-on workshop emphasised the significance of integrating customer and employee perspectives into experience enhancement strategies, whilst leveraging productivity studies and insights to make informed investment decisions.

Healthcare 447

Healthcare Culture Travel Study 447

QuestionPro Audience

AUGUST 10, 2020

Your survey data’s accuracy and reliability depend on how well you define your respondents and how well they are suited for the study. For example, if you’re conducting a study for the pet industry, ensure that you identify and target only pet owners or veterinarians to gather reliable information.

Tips 352

Tips Gamification Marketing Social Media 352

InMoment XI

MARCH 28, 2022

InMoment for Regulatory Compliance in Action: A Quick Case Study. InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study.

Case Study 370

Case Study Financial Analysis Healthcare 370

InMoment XI

OCTOBER 12, 2022

In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. Study your brand’s customer journey, gather feedback, and identify ways to increase the amount of personal contact during the process of resolving a customer issue. That’s where a closed-loop system comes in!

System 370

System Chatbots Fashion Study 370

IntouchInsight

SEPTEMBER 5, 2023

As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts. A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient.

Study 317

Study Innovation Survey Consumers 317

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. “I’d

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

C3Centricity

FEBRUARY 21, 2023

Increased customer loyalty According to a study by Temkin Group, companies with a strong customer-first culture see an 89% increase in customer loyalty compared to those who don’t prioritize the customer’s experience. Higher customer lifetime value Companies that put the customer first have a higher customer lifetime value.

Strategy 296

Strategy Culture Study Loyalty 296

eglobalis

OCTOBER 14, 2024

Internships, practical stages, and real business case studies offer learners the opportunity to apply their knowledge and develop solutions in a live environment, but these experiences are rare in current programs. However, while these case studies can provide useful insights, they are often too narrow in focus.

Customer Experience 345

Customer Experience Customer Journeys Case Study Innovation 345

C3Centricity

OCTOBER 10, 2023

Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity.

Marketing 296

Marketing Study Customers Analysis 296

InMoment XI

OCTOBER 24, 2022

Survey methodology, on the other hand, is the study of survey methods. Essentially, survey methodology studies sampling techniques and practices and determines the accuracy, so researchers of all kinds can improve their methods and get more accurate results. Survey methods are how you get data.

Survey 370

Survey Analysis Study Data 370

IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

Meeting 284

Meeting Report Trends Study 284

InMoment XI

MAY 24, 2022

And after a day of illuminating case studies, we’ll take in the lights of Vivid Sydney from the best vantage point in town—dinner and drinks onboard our spectacular harbour cruise! More than 200 of the top CX professionals in Australia attend the XI Forum each year. Spectacular Entertainment.

Entertainment 370

Entertainment Case Study Conference Leadership 370

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

ROI 251

ROI Case Study Strategy Wireless 251

ECXO

NOVEMBER 19, 2023

Jan-Erik Baars, a distinguished expert in design management, currently leads the advanced studies program in Design Management at the University of Applied Science in Lucerne, Switzerland. Beyond NPS: Advanced Customer Feedback Techniques Who is Prof. Jan-Erik Baars Prof.

Customer Centricity 367

Customer Centricity Metrics NPS Leadership 367

ECXO

NOVEMBER 25, 2024

Instead, it studied data from multiple sectors, realizing that an API enhancement would benefit its global customer base. Chasing niche demands risks alienating your broader user base. Example: When Salesforce received requests for deeper CRM integration, it didn’t simply respond to the enterprise client asking for it.

Feedback 391

Feedback ROI Roadmap Analytics 391

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Case Study 128

Case Study Video Training Innovation 128

InMoment XI

APRIL 6, 2022

The Aberdeen Group did a study on the use of formal customer journey improvements in companies and discovered some key benefits: 18 time faster average sales cycles 10 times improvement in customer service costs 5 times greater revenue from customer referrals 54% greater return of marketing investment.

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

Comm100

FEBRUARY 19, 2021

While studies have widely shown the positive impact this marketer-generated brand anthropomorphism can have by humanizing the company, it too can have its negative repercussions. Coined as ‘reverse brand anthropomorphism’, studies have shown that when consumers anthropomorphize a company, the outcome is usually negative. Comm100 Free.

Customer Experience 334

Customer Experience Consumers Study Brands 334

InMoment XI

NOVEMBER 1, 2022

Cluster sampling divides an entire study population into externally homogeneous but internally heterogeneous groups, with each cluster acting as a miniature representation of the whole. The groups must be divided randomly, and then individual groups are randomly selected and every individual in that group is sampled.

Analysis 397

Analysis Groups Metrics Airlines 397

Lumoa

MARCH 9, 2023

Studies have revealed that we tend to gravitate toward individuals who share similar qualities as ourselves. Additionally, studies have shown that customers who believe their needs are being understood and responded to in a timely manner are more likely to make repeat purchases from a business.

Customer Experience 397

Customer Experience Social Media Customers Video 397

Comm100

JULY 27, 2023

Thankfully, changes are being made, and the implementation of technology to help those with dyslexia study and learn is becoming more commonplace. Additionally, because dyslexia makes studying much more challenging, dyslexic students may take longer than average to complete their education, making studying more expensive.

Study 232

Study Financial Technology Chatbots 232

C3Centricity

APRIL 3, 2023

The study you do should not be limited by what’s already available in the literature. Listed below are a couple of hints to assist you in creating a much better research essay. As mentioned above, you are able to create your research essay more interesting by making an attempt to consider your subject from several angles.

Tips 59

Tips Study Resources 59

Alida

JULY 22, 2021

Eighty-five percent of insurers are deploying customer experience (CX) initiatives throughout the customer journey, according to an IBM study. Yet, 42% don’t fully trust their insurer. So, why aren’t current CX efforts building trust? They aren’t sufficiently demonstrating that they understand their customers.

Insurance 246

Insurance Customer Experience Study Customer Journeys 246