InMoment XI
DECEMBER 15, 2022
Digital experience trends are the new road maps of modern day business. Think of digital experience trends being the new maps application in your business. Think of digital experience trends being the new maps application in your business. 3 Steps to Start the Next Digital Experience Trend. Tune in below!
IntouchInsight
MAY 17, 2023
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.
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InMoment XI
DECEMBER 9, 2024
Lets dive into the hottest trends and their implications for experience improvement. Societal trends are shaping new opportunities and challenges for CX leaders: Wellness Culture: Self-care is booming, from non-alcoholic beverages to gut health products. Balance technology with personal interaction. Want to learn more?
C3Centricity
DECEMBER 20, 2021
Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
Customers now have raised expectations, and this trend will be accelerating in the future. How to leverage cutting edge technology to make your customers' lives easier. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. The benefits of self-service.
IntouchInsight
SEPTEMBER 8, 2022
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost.
Comm100
NOVEMBER 28, 2022
In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Read on for the top five higher education customer service trends you’ll want to keep on top of. Automation takes off. ” – Inside Higher Ed. Channel choice is a given.
Speaker: Pulkit Agrawal
DAPs are no-code solutions that integrate seamlessly with various technologies, and by fostering user adoption, these platforms help organizations maximize the potential of their tech investments. Register now to save your seat!
Speaker: Conrado Morlan
The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies. Saving the Day 🏆 Case studies demonstrating how successful AI implementation can solve common product management challenges and provide data-driven insights.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. What the top trends are, the best practices, and real-world use-cases in using these new technologies. What the top trends are, the best practices, and real-world use-cases in using these new technologies.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
Explore the array of tools and technologies driving data transformation across different stages and states, from source to destination. Examine real world use cases, both internal and external, where data analytics is applied, and understand its evolution with the introduction of Gen AI.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs.
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