Technology Virtual Agent Wireless 
Calabrio
JANUARY 6, 2016
The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. The pace at which technology marches forward is just incredible. The researchers at Gartner estimate that nearly 12.5 Should we be worried?
Verint
NOVEMBER 2, 2017
Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.
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Verint
NOVEMBER 13, 2017
In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.
Verint
NOVEMBER 16, 2017
Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies. New technology was available all the time, and you really couldn’t keep up with all the emerging innovations. Do you want to delve more into the technology side of automation and AI as well?
Pointillist
SEPTEMBER 28, 2021
Advances in digital technology have reshaped customer expectations for exceptional experiences. However your customers choose to interact with your organization, contact center leaders must ensure that all agents can meet customers where they are, understand each individual’s unique context and enable them to reach their goal.
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