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5 Tips For Choosing the Right Survey Rating Scale

InMoment XI

Together, with our Director of Marketing Sciences, Sharon Allberg, in this post we’ll share with you a collection of best practice tips for using rating scales in your customer surveys What Is a Survey Rating Scale? Tip #3: Label Your Scales Appropriately How to best label your scale will depend on the scale length.

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Three Tips for Sending the Perfect Email Survey Invitation

InMoment XI

Tip #1: Get the Survey Invitation to the Customer. Tip #2: Get the Customer to Notice and Open the Email Invitation. Tip #3: Get the Customer to Open the Survey. The biggest obstacle in getting your survey invitation to the customer is avoiding spam or phishing filters.

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Are you ready for MadTech? 3 tips to help you prepare

ECXO

So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech. Here are three tips to make that strategy a success. 3 tips to help you prepare appeared first on ECXO - European Customer Experience Organization. What is MadTech?

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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet? Tip #3: Remember, CX Data Is for Proving ROI. Want more tips on how to improve your insurance brand’s CX program ?

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The Innovator’s Guide to the Digital-first Contact Center

Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational. So what can these brands do to get ahead of customer expectations? The key is to dive into your customer data.

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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc.

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How to Find Common Ground: Account-Based Marketing (ABM) for Team Alignment

Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology

The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. This webinar will provide actionable insights to help your teams align for real revenue impact!

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization.

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12 Tips for Selling to the C-Suite

How should frontline sales professionals approach selling to the C-suite in today’s ultra-competitive market? We called on ZoomInfo’s top sales people — including our founder and CEO — to bring you the definitive guide for selling to the C-suite.

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Is Your CX Program Delivering the Results You Had Hoped?

If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.

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5 Ways to Supercharge Your CX Strategy

From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Done well, it will not only increase customer satisfaction and drive loyalty, but can also provide a real competitive advantage.

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A Proven Guide to Recruiting Passive Candidates

Download the guide for tips that can help you build a recruitment strategy that attracts both active and passive candidates for the best possible mix. However, it's not efficient or cost-effective to be in the active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

Download this free eBook to find out how your GTM team can leverage high-value buying signals to sell smarter and win faster, including: Key definitions and best practices for signal-based selling Actionable tips based on real-world experience for four specific buying signals How to leverage high-quality B2B data to level up your signal-based selling (..)