Happy or Not

NOVEMBER 20, 2024

The possibility of collecting customer feedback is one of the most valuable tools for businesses aiming to enhance their user experience (UX) and improve customer satisfaction. When companies actively collect, analyze, and act on feedback, they can understand their customers’ needs better, solve pain points, and increase loyalty. Let’s explore how collecting customer feedback through surveys, kiosks, online reviews, or direct conversations can transform the user experience and help with

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Upstream Works

NOVEMBER 20, 2024

Discover how to reduce AI complexity while enhancing CX with a balanced approach in part two of our AI Revolution series. The post Reduce AI Complexity & Keep Humans in the Middle [Video] appeared first on Upstream Works.

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AWS Machine Learning

NOVEMBER 20, 2024

Retrieval Augmented Generation (RAG) has become a crucial technique for improving the accuracy and relevance of AI-generated responses. The effectiveness of RAG heavily depends on the quality of context provided to the large language model (LLM), which is typically retrieved from vector stores based on user queries. The relevance of this context directly impacts the model’s ability to generate accurate and contextually appropriate responses.

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Integrity Solutions

NOVEMBER 20, 2024

The road to success in sales is filled with challenges, highs and lows. Many variables come into play. As we note in our book, Listen to Sell , “It can be easy to feel that given the right factors—the market, the product, the tools, the data, the competition, a natural sales ability—selling would be easier, and success would be inevitable.” But this is a passive and, ultimately, self-defeating way to view and approach the profession of sales.

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Sales How To Training Self Service 55

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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AWS Machine Learning

NOVEMBER 20, 2024

Large language models (LLMs) are AI systems trained on vast amounts of text data, enabling them to understand, generate, and reason with natural language in highly capable and flexible ways. LLM training has seen remarkable advances in recent years, with organizations pushing the boundaries of what’s possible in terms of model size, performance, and efficiency.

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AWS Machine Learning

NOVEMBER 20, 2024

Email remains a vital communication channel for business customers, especially in HR, where responding to inquiries can use up staff resources and cause delays. The extensive knowledge required can make it overwhelming to respond to email inquiries manually. In the future, high automation will play a crucial role in this domain. Using generative AI allows businesses to improve accuracy and efficiency in email management and automation.

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Win the Customer

NOVEMBER 20, 2024

In an era dominated by artificial intelligence and automation, it’s easy to overlook the power of human connection. As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater. By prioritizing empathy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth.

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AWS Machine Learning

NOVEMBER 20, 2024

In today’s data-intensive business landscape, organizations face the challenge of extracting valuable insights from diverse data sources scattered across their infrastructure. Whether it’s structured data in databases or unstructured content in document repositories, enterprises often struggle to efficiently query and use this wealth of information.

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CSM Magazine

NOVEMBER 20, 2024

Slip and fall accidents can happen anywhere, often leading to unexpected injuries and challenges. Whether it’s a slippery floor in a grocery store or an icy sidewalk during winter, these incidents demand careful attention to safety, documentation, and legal rights. Understanding the steps to take after a slip and fall is essential for protecting your well-being and seeking appropriate compensation if needed.

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Insurance Healthcare Report Consulting 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. As you scale across locations, these challenges grow exponentially, requiring innovative solutions. That’s where Generative Artificial Intelligence (GenAI) comes in. AI is revolutionizing dental practice operations, with a high adoption rate.

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CSM Magazine

NOVEMBER 20, 2024

Ethereum enjoyed a very good run at the beginning of 2024, as investors hoped that this was an unmissable chance for the market to rise above the troubles and stagnation of the past few years and achieve new all-time highs. But it turns out this is easier said than done, as the market ran into blunders again and has been struggling to consolidate its positions as a result.

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Brandwatch CX

NOVEMBER 20, 2024

Discover what impressions on Instagram are and why they matter for your engagement strategy. Learn how to leverage them effectively—read more now!

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Strategy Engagement How To 52

CSM Magazine

NOVEMBER 20, 2024

As the global payment system expands and businesses implement more and more revenue streams, today’s customer expectations and behavior consequently adjust. As per McKinsey reports, cash usage worldwide dropped by around 4% in 2022, and the trend continues, with tactile greenbacks, bucks, and so on, being increasingly neglected by users. The rising cashless trend doesn’t only mean that businesses must familiarize themselves with the thought of less cash coming or that they should sit complacent

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Gainsight

NOVEMBER 20, 2024

Self-service hasn’t always had the best reputation. Static and stale FAQs? Check. Zero personal touch or context? Double check. And when those avenues didn’t work, the backup “plan” was to funnel already frustrated customers into the support queue or into the abyss of their Customer Success Managers’ inboxes. Needless to say, it wasn’t a great situation.

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CSM Magazine

NOVEMBER 20, 2024

As a customer service manager, you know just how crucial it is to take good care of your team. Employee wellbeing equates to happier and more productive representatives who provide better customer service, and it also means you can keep working with top talent for longer. That’s why it’s important to ensure they work in comfortable environments and stay in good physical health.

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Tips Customer Service Management Customer Service Representative 52

Brandwatch CX

NOVEMBER 20, 2024

Today we announced a new strategic collaboration with Google Cloud.

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Forrester's Customer Insights

NOVEMBER 20, 2024

Zero Trust has become the standard information security model to adopt globally. It’s no longer a question of should, it’s a question of how and where to begin. For some time, the topic of Zero Trust was met with disparaging and opposing views proclaiming it to be another buzzword for vendors to market products.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

AWS Machine Learning

NOVEMBER 20, 2024

This post is co-written with Lawrence Zorio III from Mark43. Public safety organizations face the challenge of accessing and analyzing vast amounts of data quickly while maintaining strict security protocols. First responders need immediate access to relevant data across multiple systems, while command staff require rapid insights for operational decisions.

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Forrester's Customer Insights

NOVEMBER 20, 2024

This holiday shopping season, shoppers will increasingly turn to buy-now-pay-later (BNPL) in a sign of triumph for embedded finance.

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