GetFeedback

AUGUST 16, 2018

Although customers like talking to your support staff over the phone or via live chat, time and effort are saved on all sides when customers can help themselves. That means shorter wait times, freed up agent time, and happier customers. They’d prefer a long initial wait time but a quality response.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Think Customers

JULY 29, 2022

And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. Having the right information on hand also reduces wait times, costs to serve, and increases customer satisfaction.

Data 59

Data Apparel Automotive Tourism 59

CSM Magazine

JUNE 4, 2019

Customer service is arguably more important for some businesses than others, however, with tourism-based firms offering a relevant case in point. Waiting Time is Minimal. We live in an age where customer service is a key focus for brands, with this widely considered to be a proactive marketing opportunity in the modern age.

Customer Service 40

Customer Service Tourism Transportation Travel 40

SmartMessage Blog

NOVEMBER 20, 2019

HelloFresh’s chatbot Freddy has reduced average customer wait time on social customer care channels by 38%, despite a 44% increase in total conversations. Freddy also managed to bring in five times more daily users than average in a Black Friday promotion. Tourism and Travel. An effective channel so far.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The telephone has had its procedures enhanced owing to digital, while being a source of annoyance, particularly because of the waiting time.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The telephone has had its procedures enhanced owing to digital, while being a source of annoyance, particularly because of the waiting time.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52

C Space

SEPTEMBER 2, 2020

Inability to travel overseas has boosted businesses in the domestic tourism hotspots and duty-free shops. As a result, there could be longer wait times to vote, as well as delays in counting the ballots. LVMH ’s China sales last quarter rose 65% from a year ago while overall group revenue dropped 38%.

Brands 40

Brands Airlines Policies Travel 40