AWS Machine Learning

NOVEMBER 14, 2024

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. It’s like having your own personal travel agent whenever you need it.

Travel 110

Travel Hotels Tools Innovation 110

InMoment XI

JANUARY 27, 2022

In April 2021 however, New Zealand entered into a quarantine free travel agreement with Australia leading to a surge of flight bookings throughout 2021 and into 2022. Unfortunately, due to the rise of the Delta variant, this quarantine free travel agreement was short lived.

Airlines 397

Airlines Customer Experience Policies Financial 397

InMoment XI

MARCH 12, 2020

The Role of Artificial Intelligence in Customer Experiences It’s 2020, and most will admit we aren’t where some scientists and experts thought we would be when it comes to flying cars, teleportation, time travel, and other futuristic concepts. View Article.

Innovation 284

Innovation Customer Experience Travel Customers 284

InMoment XI

NOVEMBER 16, 2023

The workshop gathered professionals from diverse sectors such as retail, travel, services, grocery, and healthcare. Participants delved into diverse dimensions of experience delivery, encompassing efficiency, role dynamics, design considerations, and customer journeys.

Healthcare 447

Healthcare Culture Travel Study 447

ECXO

APRIL 18, 2024

People, travel, music lover, and rugby-addicted because life is oval. Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker. Hosted by: Sylvia Lohr , Principal Product Marketing Manager at Microsoft.

Insurance 334

Insurance Consulting Travel B2B 334

InMoment XI

DECEMBER 3, 2021

Whether it’s how quickly news travels via social media or how to have conversations with marginalised communities, the sheer myriad of variables for brands to consider can seem overwhelming.

Brands 370

Brands Social Media Travel Groups 370

AWS Machine Learning

MARCH 4, 2025

This example data contains user answers to an online questionnaire about travel preferences. In the travel website example, filters make sure that retrieved documents closely matched user preferences. We exclusively focus on the retrieval portion of RAG in this post. The user_data fields must match the metadata fields.

Knowledge Base 89

Knowledge Base Travel Policies e-support 89

BlueOcean

JULY 20, 2023

Yes, there’ll be travel and calendars to coordinate. Running your procurement process with a virtual approach saves you on travel expenses or the cost of hosting. When you’re already in a crunch to get through the RFP process and make a final decision, scheduling a Zoom call is exponentially faster than arranging travel and meetings.

Contact Center 294

Contact Center Travel Culture Meeting 294

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 195

Hotels Guest Experience Travel Social Media 195

Steve DiGioia

MAY 23, 2022

Many travelers love to find those “non-touristy” attractions and will appreciate your efforts. If your business caters to tourists, feature foods or products from your fellow local businesses. Or you can promote those small but excellent businesses that may be off the usual tourist routes.

Fashion 361

Fashion Sports Hospitality Hotels 361

InMoment XI

JULY 13, 2023

The key is in adapting your perspective to see these adjustments as a fine tuning rather than a complete abandonment of the preexisting travel plan. There was also emphasis on fostering a culture of ongoing learning and improvement.

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The awards recognize airports worldwide for their commitment to exceptional passenger experiences, based entirely on real-time feedback from travelers. What are the ASQ Awards?

Customer Experience 52

Customer Experience Travel Customer Satisfaction Customer Centricity 52

The DiJulius Group

JANUARY 25, 2025

Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels. A big difference between finding future rock stars and posers is finding out what investment the candidate made to learn about your organization.

Customer Service 91

Customer Service Entertainment Travel Culture 91

GetFeedback

NOVEMBER 25, 2019

Internet Travel Services: 78%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Internet Search Engines and Information: 79%. Internet Service Providers: 62%. Internet Social Media: 72%. Investor-Owned Energy Utilities: 73%. Life Insurance: 80%. Limited-Service Restaurants: 80%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

InMoment XI

NOVEMBER 23, 2022

For example, if you were to interview 50 travelers about their air-travel experience, then your sample size would be 50. Sample size is a term used in research and statistics that defines the total number of subjects, samples, or observations included in a survey or experiment. .

Travel 195

Travel Study Airlines Survey 195

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. The morning after she arrived, piles of visitors began pouring into her mothers’ home. They walked past Nooyi and straight to her mom where they congratulated her on her daughter’s accomplishment.

Case Study 310

Case Study Hotels Travel Company 310

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Strategy Marketing 52

ShepHyken

JANUARY 28, 2025

For example, many prefer booking their travel through their bank’s credit card programs, which offer points or perks that can be used for flights, hotels, or car rentals. Creating perks that resonate with customers and consistently provide value makes customers use the loyalty programs.

Loyalty Programs 85

Loyalty Programs Loyalty Customer Experience Rewards Programs 85

AWS Machine Learning

FEBRUARY 14, 2024

We build a personalized generative AI travel itinerary planner as part of this example and demonstrate how we can personalize a travel itinerary for a user based on their booking and user profile data stored in Amazon Redshift. This solution contains two major components.

Chatbots 140

Chatbots Travel Hospitality Data 140

GetFeedback

FEBRUARY 15, 2019

With the prevalence of social media, customer reviews travel quick and have a broader audience. This asks whether customers would recommend this company to others and can be a clear indication of the success of the customer experience strategy.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

GetFeedback

JUNE 12, 2019

To understand why there’s confusion between the term CX and UX we have to hop on our time machine and travel back to the late 1990s when the term was first used. Unlike customer experience, which focuses on the customer’s entire experience (duh), user experience centers solely on the satisfaction with the product or service.

User Experience 329

User Experience Customer Experience Customers Interaction 329

Win the Customer

DECEMBER 23, 2024

Example: A travel booking platform could use AI to analyze a customer’s past travel preferences, budget, and current interests to suggest personalized vacation packages, offer exclusive deals, and provide proactive support for common travel issues.

Customer Service 59

Customer Service Social Media e-support Travel 59

Kerry Bodine

MARCH 18, 2020

Last week, along with millions of other travelers, I had to cancel three weeks’ worth of business flights in the span of two hours. But a handful of companies have taken the lead over the past few days — and can offer valuable lessons on how to rethink your customer experience in the time of the coronavirus.

Customer Experience 292

Customer Experience Airlines Insurance Travel 292

CSM Magazine

DECEMBER 20, 2024

Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. These issues can be particularly stressful when traveling abroad or during critical moments like a business meeting.

Travel 52

Travel Connections Conference Customers 52

ShepHyken

JANUARY 21, 2025

A few years ago, I wrote about this and shared the example of Ciari, the manufacturer of guitars that fold in half and fit in a backpack for easy travel. But, what if that convenience was built into the product? I referred to it as the most convenient guitar on the planet. In that same article, I also wrote about using keys to unlock a door.

Customer Experience 79

Customer Experience Travel Customer Service Training Customers 79

TechSee

OCTOBER 22, 2024

This not only saves time and money but also reduces the environmental impact associated with unnecessary travel. By empowering technicians to provide multimodal support remotely, businesses can significantly reduce the need for costly truck rolls and on-site visits.

Technology 109

Technology Customer Satisfaction Conference Culture 109

Steve DiGioia

APRIL 1, 2019

They always tell you, in case of emergency and if the oxygen masks drop down, to place a mask on yourself first THEN assist your co-traveler with theirs. Think back to the words said by every airline flight attendant during the preflight instructions. It’s no different with customer service providers.

Airlines 269

Airlines Travel Customers Measurement 269

Very Best Service

FEBRUARY 8, 2025

Travel and Hospitality The travel and hospitality sector thrives on timely communication. Travelers often turn to social media for assistance with bookings, cancellations, and real-time updates. This proactive approach not only addresses immediate concerns but also fosters customer loyalty in a highly competitive market.

Industry 52

Industry Social Media Customer Service Healthcare 52

Blake Morgan

OCTOBER 15, 2024

One standout example of Henrik’s innovation is BarkAir, the world’s first airline for dogs, designed to create tailored travel experiences for pets and their owners. Instead, it enhances personalized interactions, allowing businesses to build deeper, lasting relationships with their customers.

Leadership 72

Leadership Self Service Airlines Travel 72

TechSee

AUGUST 17, 2023

This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required. This assists technicians in identifying components, understanding complex systems, and following procedures more accurately.

Video 205

Video Knowledge Base Travel Tips 205

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. While it’s great to send personal notes, of course, it’s possible to get creative. I love this example from Southwest Airlines. Simple, but a really nice way to connect with customers in an unexpected way.

How To 372

How To Airlines Social Media Tips 372

Steve DiGioia

FEBRUARY 15, 2021

During his travels and when trying to locate people who can give him direction, he always seems to get talked into helping one group after another with their problems, whether it’s outlaws or a giant monster – even though it always puts his own life in danger. The Mandalorian is Always Willing to Help Others.

Customer Service 348

Customer Service Hotels Customers Travel 348

AWS Machine Learning

OCTOBER 17, 2024

In her spare time, she enjoys traveling, gardening, baking, and watching basketball. In her free time, she enjoys traveling and spending time outdoors through activities like hiking, biking and rock climbing. She supports customers of all industries as well as sizes such as enterprise and small to medium businesses.

Consulting 112

Consulting Healthcare Chatbots Trends 112

ECXO

DECEMBER 25, 2024

By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry. Its success demonstrates that CX can drive not only growth but also profitability through higher margins. Airbnb: Redefining Hospitality Airbnbs growth is a testament to the power of listening to customers.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

OCTOBER 19, 2021

We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” We sometimes ask questions the customer may or may not know the answer to—for example, did we resolve your issue today? The customer is likely thinking “hmm, well I hope so, the agent promised me to fix it.”

Analytics 370

Analytics Data Customer Experience Social Media 370

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. It has been an amazing, if not exhausting, journey.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312