InMoment XI

DECEMBER 9, 2024

Lets dive into the hottest trends and their implications for experience improvement. Societal trends are shaping new opportunities and challenges for CX leaders: Wellness Culture: Self-care is booming, from non-alcoholic beverages to gut health products. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

IntouchInsight

OCTOBER 18, 2023

With the first day of fall behind us, sweaters are coming out of closets and the smell of pumpkin spice is filling the air. So grab your favorite warm beverage and catch up on some of the latest bite-size data from Intouch Insight’s consumer Flash Points.

Trends 334

Trends Consumers Data Report 334

IntouchInsight

SEPTEMBER 8, 2022

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost.

Trends 293

Trends Consumers Industry Technology 293

Experience Investigators by 360Connext

DECEMBER 11, 2023

If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX.

Customer Journeys 205

Customer Journeys Trends Customer Experience Course 205

IntouchInsight

DECEMBER 11, 2023

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:

Retail 316

Retail Trends Consumers Data 316

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Now, it’s about being one step ahead.

Trends 227

Trends Innovation Customer Service Omni-Channel 227

IntouchInsight

APRIL 19, 2022

Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and operational data.

Consumers 294

Consumers Trends Software Data 294

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.

Trends 166

Trends Consumers Strategy Case Study 166

IntouchInsight

AUGUST 3, 2023

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today. And this is especially evident in the competition between convenience stores and quick-serve restaurants.

Trends 294

Trends Consumers Industry Report 294

InMoment XI

JANUARY 17, 2024

Key Trends Impacting the Guest Experience in Hospitality Hospitality is a dynamic industry and new trends continue to emerge, raising expectations in a way that forces operators to rethink boardroom strategies, marketing and sales processes, and business models.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

IntouchInsight

AUGUST 6, 2024

Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are changing the way we shop. But how do consumers feel about these new technologies?

Retail 156

Retail Trends Consumers Technology 156

IntouchInsight

MAY 17, 2023

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Banking 56

Banking Retail Technology Trends 56

IntouchInsight

APRIL 11, 2023

At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing consumer research to help keep brands informed of changes in consumer expectations and habits.

Trends 59

Trends Consumers Software Data 59

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. To be fair, this is a trend that has been predicted as eminent for at least a decade. The lesson? Outcome : Progress at last!

Trends 109

Trends Self Service Omni-Channel Social Media 109

InMoment XI

NOVEMBER 12, 2024

Conversely, social listening identifies larger trends and themes through audience analysis, competitive intelligence, and customer sentiment tracking. By tracking which topics are being mentioned frequently, you can identify this as a trend that can be further explored with social listening tools.

Social Media 360

Social Media Analysis Metrics Analytics 360

eglobalis

NOVEMBER 5, 2024

Solis redefined CX as more than a trend, positioning it as central to brand strategy. His insights have consistently helped businesses stay ahead of trends and adapt to ongoing change. (WTF) – Defining Customer Experience (CX) What’s the Future of Business?

Leadership 391

Leadership Innovation Social Media Trends 391

ECXO

NOVEMBER 25, 2024

Every feature request represents a signal—sometimes an isolated need, sometimes a broader trend—but responding to every demand can lead to resource strain, product dilution, and missed strategic opportunities. Evaluate market timing: Certain trends justify expedited action, but others may fade before completion.

Feedback 391

Feedback ROI Roadmap Analytics 391

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Pretty neat! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting.

B2C 369

B2C Trends Knowledge Base ROI 369

InMoment XI

SEPTEMBER 13, 2022

When they come into a Foot Locker store, log onto the app, or peruse the website, these modern athletes are looking to “talk shop” on the latest trends and products, and ultimately to take part in a more human and memorable experience beyond basic transactions. Innovation Tip #3: Plan for Upcoming Trends & Expectations.

Innovation 370

Innovation Sports Tips Video 370

ECXO

JUNE 19, 2024

The use of AI in market analysis goes beyond merely identifying trends. This capability allows companies to stay ahead of market trends and tailor their products to the evolving needs of consumers. This capability allows companies to stay ahead of market trends and tailor their products to the evolving needs of consumers.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

IntouchInsight

JULY 23, 2024

The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how shopping habits are evolving, we surveyed over 1,500 customers across North America.

Trends 156

Trends Advertising Chatbots Retail 156

InMoment XI

MAY 31, 2022

Staying on top of these effects is hugely important to continuous Experience Improvement (XI), which is why today we want to take you through one of the biggest elements we noticed in our recent experience trends report: customer aggression in the workplace.

Employee Experience 397

Employee Experience Customer Experience Airlines Trends 397

InMoment XI

APRIL 28, 2022

Today’s conversation covers three specific ways market experience (MX) and its research can make a difference for you when it comes to becoming a leader in your vertical: Identifying Audience Segments Understanding Unsolicited Data Identifying Emerging Trends. #1. Identifying Emerging Trends. Identifying Audience Segments.

Marketing 370

Marketing Social Media Trends Groups 370

InMoment XI

SEPTEMBER 22, 2022

Many organizations have spent years putting their experience programs to great use fixing superficial problems like these, but a few trends have emerged in recent years that take more than a freshened up survey invite to address. None of this is to say that surveys have become irrelevant or unimportant.

Survey 370

Survey How To Social Media Trends 370

IntouchInsight

SEPTEMBER 18, 2024

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence , which uncovers key insights into third-party delivery services in partnership with Informa Connect.

Customer Satisfaction 156

Customer Satisfaction Trends Study Connections 156

ECXO

JULY 1, 2024

Here are some elements to consider: Observation of Societal Symbols and Narratives: Companies can study popular culture, literature, films, art, and even social media trends to identify prevailing symbols and narratives. These experts can help identify and interpret societal trends and customer needs in light of Jungian theory.

Customer Experience 358

Customer Experience Culture Trends Social Media 358

InMoment XI

OCTOBER 7, 2021

What Are the Past Trends in the Score? Next, consider how the score has been trending. For instance, consider the two trend lines below. . If you aren’t going to put improvement initiatives in place, you can expect little change in your outcome measures, except for those explained by how your scores have been trending. .

Effort Score 370

Effort Score Measurement Trends Customer Retention 370

IntouchInsight

OCTOBER 2, 2023

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of 10 leading quick-serve restaurant brands, including:

Data 347

Data Study Measurement Trends 347

InMoment XI

MARCH 21, 2022

Challenge 2: Figuring Out Customer Trends. Because data is spread across the organisation, making sense of emerging customer trends is even harder. Businesses want to make the best decisions based on the available information.

Brands 397

Brands Roadmap Strategy Social Media 397

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Regularly analyze this feedback to identify trends and areas for improvement. Monitor Market Trends : Stay informed about market trends and competitor activities.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380