ViiBE Blog
APRIL 30, 2021
Contact centers have become more prevalent as more and more companies transition from traditional call centers to offer live chat and video support for their customers. What is live video support? Live video support is customer support conducted via video in real time.
Win the Customer
JUNE 5, 2017
Meet virtually. Keep your mobile team highly engaged with ongoing virtual meetings. Free tools might work for a quick video chat, but lack the features to streamline communication among a large group. Here’s how to get started.
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ViiBE Blog
MAY 13, 2021
These key performance indicators are essential to the performance of call centers and contact centers alike. Contact Center. A contact center augments the capabilities of a call center by adding more lines of communication. Some contact centers integrate co-browsing as a pre-sales support function.
ViiBE Blog
JANUARY 22, 2021
ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.
NobelBiz
MAY 24, 2022
Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. This entails organizing systematic virtual meetings with video conferencing software. Do you solely handle inbound calls or also manage outbound campaigns?
ViiBE Blog
JUNE 1, 2021
That can include self-service, text chat, or video chat. They may also provide the option to connect to a video chat when necessary. Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. ViiBE is more than just video conferencing software.
ViiBE Blog
AUGUST 11, 2021
Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu.
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