ViiBE Blog

APRIL 28, 2021

Call centers and contact centers have industry-specific KPIs to measure agent performance. These KPIs illustrate how one agent’s productivity affects overall call center performance indicators such as call volume, wait times, and response time. What are the KPIs in a call center?

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ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Predictive dialers use algorithms to reduce wait times for agents and customers on the line. There are different types of call centers.

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NobelBiz

MAY 24, 2022

Most Contact Center Management, ticketing, and flow routing systems are now cloud-based. Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version. In other words, there is no need for specialized equipment or extensive integration to set up a Call Center.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. However, not all customer service solutions are created equal.

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NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Cloud Contact Center Solutions Takes Your Performance To The Next Level From your customers’ point of view, creating a virtual call center allows you to organize a virtually centralized organization.

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CSM Magazine

OCTOBER 7, 2024

Competitive Advantage in the Market Leveraging AI in a Contact Center provides several key advantages: Automated responses : AI can handle routine customer queries instantly, like order status updates, reducing the need for human intervention and speeding up response times.

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ViiBE Blog

MARCH 18, 2021

On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time. Alternatives.

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