Wait Times Related Topics 
Omnicus
MAY 25, 2021
Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm. It doesn’t always feel like my call is important Most of us have heard the phrase “your call is important to us” many times. Don’t be the norm.
Comm100
APRIL 13, 2023
Long wait times and uncertainty in the queueing process can quickly turn a positive customer experience into a negative one. After quickly providing this information, the customer can then be informed of the expected wait time and, better still, the ability to be alerted by SMS when the next agent is available.
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InMoment XI
OCTOBER 18, 2022
Many companies have struggled to stay fully staffed amid the job market churn often called The Great Resignation, which translates directly to everything from longer customer wait times to reduced item availability. For brands, this has become an employee experience (EX) challenge that is formidable, but not insurmountable.
Comm100
APRIL 2, 2024
Streamline processes and reduce wait times – Automate Where Possible: When considering how to improve CSAT score, automation should be at the center of the conversation. Automation can reduce wait times and increase efficiency, leading to higher customer satisfaction.
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Experience Investigators by 360Connext
JULY 6, 2021
These might include simple objectives like “reduce customer wait times by 25%” or they might include broader goals like “reduce customer effort throughout the customer onboarding process.” Operational data , like product return rates, customer wait times, and even employee retention rates.
Comm100
JUNE 15, 2022
We’ve seen that customers today expect a response at any time of day, and this extends to wait times as well. Surveys show that 57% of people find long hold times frustrating when calling a business. For customers with simple problems, this means an immediate resolution with zero wait time.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
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