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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

eglobalis

How to Make it Actionable: Host Co-Creation Workshops: Involve clients in the design and testing phases of new products. How to Make it Actionable Introduce Wellness Programs: Offer mental health resources, such as access to counsellors, mindfulness training, or stress management workshops.

B2B 495
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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

For instance, direct client interactions—such as interviews, workshops, and on-site observations—can uncover unique pain points and desires that standardized personas may overlook. Additionally, feedback loops play a crucial role in refining CX over time.

B2B 515
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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

Regular feedback sessions, coupled with co-creation workshops, enable businesses to address client concerns while collaboratively designing future solutions. Businesses can replicate this by hosting ideation workshops with clients and employing agile development practices.

B2B 421
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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. Training teams in active listening, emotional intelligence, and conflict resolution prepares them to handle diverse client situations with sensitivity and professionalism.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research.

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Airbnb Offers Help/Rolling Out CX Initiative to 40 Locations/2025 Workshop Series

The DiJulius Group

While Many LA Landlords Price Gauge, Airbnb is offering free housing people who have lost their homes / How one company successfully rolled out its CX Initiative Across 40 Locations / Announcing our 2025 Livestream Workshop Series Landlords take advantages of LA Victims Los Angeles landlords are being accused of price gouging because the wildfires.

Groups 98
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Power up Your Productivity to Drive Experience Improvement

InMoment XI

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.