Kerry Bodine

APRIL 17, 2018

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Whether we like it or not, customers come to workshops with their own agendas.

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How To Roadmap Exercises Tips 120

Kerry Bodine

OCTOBER 15, 2017

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective. Join us for our signature journey mapping workshop on November 15 & 16.

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Customer Journeys Interaction Customer Experience Conference 120

Kerry Bodine

NOVEMBER 26, 2017

We hope you’ll join us in one of these fun locations next year for our signature two-day customer journey mapping workshop: February 27 & 28 in San Francisco. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2018 workshops. May 16 & 17 in Chicago. September 12 & 13 in Boston.

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Customer Journeys Sales Customers 120

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

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Healthcare Culture Travel ROI 447

Kerry Bodine

DECEMBER 16, 2016

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. I recommend this workshop to anyone trying to improve processes with customer impact.” — Robert Quinn, American Water.

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Customer Journeys Exercises Tips Course 120

SAP Customer Experience

AUGUST 31, 2023

SAP Signavio Process Transformation Suite Virtual September 26, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Signavio Process Transformation Suite’ taking place virtually on September 26, 2023. In this workshop, SAP executives.

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Innovation Customers Customer Experience 73

Kerry Bodine

APRIL 23, 2018

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . An ounce of prevention is worth a pound of cure. Or “what a great idea!

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Feedback Customer Experience Interaction Customers 120

Kerry Bodine

SEPTEMBER 26, 2016

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Kerry Bodine

SEPTEMBER 26, 2016

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Experience Matters

NOVEMBER 18, 2014

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management. Customer experience'

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Customer Experience Management Groups Interaction Customer Experience 258

dscout People Nerds

NOVEMBER 4, 2021

Eight UX-perts share their preferred workshop formats to generate new ideas, stretch what’s possible, and determine marching orders.

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SAP Customer Experience

OCTOBER 27, 2023

Virtual November 16, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Transition to SAP S/4HANA Using Downtime-Optimized Conversion’ taking place virtually on November 16, 2023. In this workshop you’ll understand various aspects of.

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Innovation Customers Customer Experience 78

SAP Customer Experience

AUGUST 19, 2022

Virtual September 15, 2022 Agenda Dear Valued Customer, On September 15, 2022 we will host a virtual SAP MaxAttention Innovation Workshop focusing on “Financial Accounting and Central Finance”. Please find the current agenda for the workshop here. In this blog post you will learn more about the workshop, its value.

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Financial Innovation Customers Customer Experience 87

SAP Customer Experience

OCTOBER 18, 2023

Virtual November 7, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – Development Models’ taking place virtually on November 7, 2023. Please find the current agenda for the workshop here. In our workshop, SAP MaxAttention.

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Innovation Technology Customers Customer Experience 68

Kerry Bodine

JUNE 30, 2017

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. The rest comes with practice, and a customer workshop is a great intro to customer research. Can they ask thoughtful questions?

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Exercises Feedback Groups Customer Insights 120

SAP Customer Experience

OCTOBER 10, 2023

Virtual Outubro 25, 2023 Agenda Prezado Cliente; Temos o prazer de convidá-lo para o Workshop de Inovação SAP MaxAttention, com foco em SAP Business Technology Platform, que acontecerá virtualmente em 24 de outubro de 2023. Você pode encontrar a agenda atualizada aqui. No mundo atual, as organizações que inovam mais.

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Technology Innovation Customer Experience Customers 65

Kerry Bodine

FEBRUARY 10, 2016

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you? March 24, 9:00 – 4:30.

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Customer Journeys Exercises Tips Course 120

SAP Customer Experience

NOVEMBER 10, 2022

Meet the PS CX DEI Committee Members Purpose Our committee hosted a Cross-Generational Intelligence (CGI) Workshop on October.

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Meeting Customer Experience Customers 74

ijgolding

MARCH 14, 2017

Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does. Therefore, the company own the plan. Sounds simple right?

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Customer Experience Travel Culture Consulting 148

Kerry Bodine

SEPTEMBER 23, 2015

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Genroe

OCTOBER 5, 2022

Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success. The post How to Run a Customer Journey Mapping Workshop appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Customer Journeys Net Promoter Score How To B2B 52

Kerry Bodine

OCTOBER 2, 2017

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. I hope you and your colleagues are joining one of the many CX Day celebrations around the world. Combined with our early bird registration, you’ll save $150 in total!

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Customer Journeys Customer Experience Customers 120

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . This workshop is divided into three parts. Define the Objective .

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Customer Journeys Exercises Touchpoint Metrics 59

SAP Customer Experience

SEPTEMBER 28, 2022

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Please find the current agenda here. Sustainability is one of the most talked about subject across the globe.

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Innovation Engagement Customer Experience Customers 81

SAP Customer Experience

SEPTEMBER 23, 2022

Virtual October 27, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “The Simple Start with SAP Analytics Clouds” taking place virtually on October 27th, 2022. Please find the current agenda for the workshop here. In our workshop, experts from SAP Analytics Cloud.

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Analytics Innovation Customer Experience Customers 70

SAP Customer Experience

OCTOBER 13, 2022

Virtual November 16, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Cybersecurity and Compliance” taking place virtually on November 16, 2022. Please find the current agenda here.

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Innovation Customers Customer Experience 73

Experience Matters

JUNE 28, 2017

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools.

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Tools Customer Experience Customers 133

dscout People Nerds

DECEMBER 8, 2021

It’s easy to lean on the same types of workshops, but to ensure your goals are met and participants are engaged, it’s important to explore new techniques.

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How To Engagement 59

SAP Customer Experience

OCTOBER 10, 2023

Virtual Octubre 24, 2023 Agenda Estimado Cliente, Nos complace invitarlo al SAP MaxAttention Innovation Workshop centrado en ‘SAP Business Technology Platform’ que tendrá lugar virtualmente el 24 de octubre de 2023. Por favor encuentre la agenda actual aquí. En el mundo actual, las organizaciones que innovan más rápido con tecnología.

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Innovation Technology Customer Experience Customers 57

SAP Customer Experience

OCTOBER 20, 2021

Virtual November 30 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on SAP HANA native storage extension taking place virtually on November 30, 2021. Please find the current agenda for the workshop here. SAP HANA native storage extension (NSE) is a.

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Innovation Customers Customer Experience 81

SAP Customer Experience

AUGUST 25, 2023

Virtual September 28, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Data-Driven Path to Business Resilience and Sustainability” taking place virtually on September 28th, 2023. Please find the current agenda for the workshop here. In an era where data.

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Innovation Data Customers Customer Experience 61

SAP Customer Experience

JUNE 26, 2023

Virtual July 12 – 13, 2023 Agenda Dear Valued Colleague, We are pleased to inform you aboutthe SAP MaxAttention Innovation Workshop focusing on “Driving Industry Innovations – Industry Cloud, Industry 4.0 In this workshop, and Sustainability Management” taking place virtually on July 12-13, 2023. Please find the current agenda here.

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Industry Innovation Management Customer Experience 77

SAP Customer Experience

MAY 9, 2022

Virtual June 2, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Hybrid Lifecycle Management” taking place virtually on June 2, 2022. Please find the current agenda for the workshop here. In our workshop, SAP MaxAttention experts from the SAP.

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Innovation Management Customers Customer Experience 65

Heart of the Customer

NOVEMBER 14, 2018

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

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Customer Journeys Employee Engagement Customer Voice Customer Centricity 99

Kerry Bodine

JUNE 23, 2015

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants.

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Customer Journeys Ecommerce Customers Groups 120

SAP Customer Experience

OCTOBER 5, 2022

Virtual November 08, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Security and Compliance’ taking place virtually on Tuesday, November 8, 2022. In this workshop, SAP experts from Customer Success and from. Please find the current agenda here.

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Innovation Customer Success Customers Customer Experience 61

SAP Customer Experience

NOVEMBER 27, 2023

Virtual 22 de Novembro, 2023 Agenda Caro cliente, Temos o prazer de o convidar para o SAP MaxAttention Innovation Workshop focado em ‘Downtime Optimized Conversion for SAP S/4HANA’ que terá lugar virtualmente a 22 de novembro de 2023. Consulte a agenda atual aqui. No mundo atual, as organizações que inovam.

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Innovation Consulting Customer Experience Customers 61