CSM Magazine

JULY 20, 2021

Technology advancements in sports have dramatically increased the quality of our favorite contests. Many technological advancements in sports, such as heart rate monitors, complex analytics, and safety equipment, have enabled athletes to achieve at levels previously inconceivable and unimaginable. Connectivity Improvement.

Sports 52

Sports Training Social Media Exercises 52

InMoment XI

SEPTEMBER 12, 2017

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. However, with the nearly instantaneous changes that occur within industries, now more ever it’s extremely important to keep up to date with your subject matter. Industry events are a great.

Conference 200

Conference Analytics Sports Industry 200

InMoment XI

FEBRUARY 8, 2023

Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization. CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company.

Sports 295

Sports Financial ROI Leadership 295

Gravy Analytics

AUGUST 1, 2019

Attending sports events in stadiums is among one of the most enjoyable experiences of life. The consumer behavior analytics can be a great tool to determine consumer intent, verification of places and event attendees, and categorize location signals. It is also a way to strengthen the bond with friends and family.

Sports 40

Sports Analytics Consumers Technology 40

Beyond Philosophy

SEPTEMBER 26, 2014

Certainly with the types of investments that are made, the sophistication of the analytics that is undertaken and the vast sums of money involved you would want to think that that is the case, wouldn’t you? Clearly it makes sense that who fares best in the stock market are those investors making logical, rational choices. 1 on TripAdvisor?

Sports 130

Sports CEM Consulting Consumers 130

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Forrester's Customer Insights

FEBRUARY 1, 2019

Sports: the games we know and love. We love to play and watch these games so much, in fact, that in the US, there are only two days during the year when the four major pro sports leagues aren’t playing a game (i.e., MLB, NBA, NFL, and NHL).[i] i] One of the most anticipated games in […].

Sports 47

Sports Analytics Data Customers 47

AskNicely

MAY 16, 2016

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. The post Dashboards: Driving Your Business Like a Sports Car, Not a School Bus appeared first on Net Promoter Score from AskNicely.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Gainsight

JANUARY 8, 2021

Besides the alignment and process developed by aligning the Product Management and Customer Marketing teams, Adobe added the Customer Analytics team and the Product Guide Governance Team. Analytics-Driven Success. Because of their use of data and analytics, they have a dedicated product and customer analytics team.

Sports 52

Sports Effort Score Tips Analytics 52

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 75

Insurance Analytics Industry e-support 75

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Fan engagement is a wake-to-sleep business and requires better, and smarter, mobile, social, and digital-led environments to keep fans coming back to the stadium and being full-fledged members of the sports/team community. It’s team analytics.

Sports 50

Sports Technology Engagement Wireless 50

Experience Investigators by 360Connext

APRIL 23, 2024

Utilize Advanced Analytics and Customer Feedback Robust customer feedback platforms can streamline gathering and analyzing customer data. Strategic Investments in Customer Experience As we often say, CX is a team sport. CX leaders need to constantly ensure investments are yielding the desired outcomes.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Use AI Analytics to Go Further. This is where Next Generation AI Analytics solutions come in.

Analytics 60

Analytics Trends Entertainment Sports 60

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 5 – ​The real MVP: real-time sports data In this final 10-minute talk, Matthew Gilbery , Director of Personalization Offering, explores how to elevate player loyalty and expand your sports betting offerings to enhance the player experience across various channels, fostering a seamless and enjoyable interaction.

CRM 69

CRM Sports Consulting Data 69

NetBase

JUNE 12, 2019

Though the approach has changed, advertising is still a big part of how brands use Twitter – and the social analytics found there. Twitter’s built-in analytics give you the overview of your audience on that channel by tracking metrics like: Tweets (plus Top Tweets, Tweets and Replies, Promoted, Impressions, Engagements, and Engagement Rate).

Advertising 46

Advertising Analytics Sports Video 46

Bob Hayes

MARCH 22, 2015

The use of analytics is good for business. Researchers from MIT Sloan Management Review and IBM found that organizations that used business information and analytics outperformed organizations that did not. Even sports franchises are getting into the game of analytics. Analytics Adoption in Sports.

Analytics 40

Analytics Sports Study Culture 40

Optimove

MARCH 6, 2024

The GRIT Act utilizes 50% of the revenue from the federal excise tax on sports wagers to establish a dedicated funding stream for gambling addiction treatment and research. Analyze Player Trends: Utilize advanced analytics to analyze player trends and identify patterns indicative of gambling addiction or risky behavior.

Sports 111

Sports eBook Trends Government 111

Beyond Philosophy

SEPTEMBER 26, 2014

Certainly with the types of investments that are made, the sophistication of the analytics that is undertaken and the vast sums of money involved you would want to think that that is the case, wouldn’t you? Clearly it makes sense that who fares best in the stock market are those investors making logical, rational choices.

Sports 60

Sports Consumers Analysis Marketing 60

Beyond Philosophy

SEPTEMBER 26, 2014

Certainly with the types of investments that are made, the sophistication of the analytics that is undertaken and the vast sums of money involved you would want to think that that is the case, wouldn’t you? Clearly it makes sense that who fares best in the stock market are those investors making logical, rational choices.

Sports 60

Sports Consumers Analysis Marketing 60

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. The post 2019 Social Analytics Guide to Influencer Marketing on Reddit appeared first on NetBase.

Analytics 76

Analytics Marketing Sports Groups 76

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. Some important input metrics include how your team spends their time and on which tasks.

Customer Service 59

Customer Service Sports Banking Analytics 59

Optimove

APRIL 15, 2024

Advanced technology, such as data analytics and AI, has paved the way for the emergence of Position-less Marketers. The concept of position-less play in marketing mirrors that of sports, where individuals excel across various positions rather than being confined to one specific role, fostering agility and adaptability in marketing strategies.

Marketing 59

Marketing Sports Multi-Channel CRM 59

Experience Matters

NOVEMBER 27, 2014

MIT Sloan Sports Analytics Conference. This wonderful conference combines two of my favorite things: sports and analytics. I have mixed feeling on whether to keep or trade Rondo. Every year I look forward to spending two days at what Mark Cuban affectionately calls the dork-a-palooza.

Sports 278

Sports Conference Analytics Groups 278

Experience Matters

MARCH 17, 2016

One of the things I noticed at this year’s Sloan Sports Analytics Conference is that teams were not as focused on the issue of losing younger fans. So I decided to see if there’s anything to worry about. While we don’t have data on kids, we do have lots of data on young adults. I tapped into our 2012 […].

Sports 120

Sports Conference Analytics Data 120

Forrester's Customer Insights

APRIL 29, 2019

There’s rarely a dull moment in the world of collegiate and professional sports. After wrapping up one of the more exciting March Madness Finals in recent memory, sports fans have not been starved for more great content: since the NCAA tournament wrapped up, American sports fans have turned their […].

Sports 35

Sports Customer Insights Analytics Customer Engagement 35

Forrester's Customer Insights

MAY 15, 2020

Spring is usually an exciting time in the sports world. It marks the culmination of the men’s and women’s college basketball seasons, the NBA and NHL playoffs begin, the domestic European soccer (football) leagues are in full swing and the Boston Marathon traditionally takes place on the third Monday of April.

Analytics 61

Analytics Sports Data Customers 61

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. But are you leveraging it enough and in the proper manner to leverage the advanced analytics to uncover more meaningful insights? Be patient with yourself. Have you ever heard that practice makes perfect?

Analytics 40

Analytics Strategy Exercises Sports 40

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

FEBRUARY 7, 2024

The Busby Girls Football Club is taking advantage of artificial intelligence (AI) and data analytics to take their game to the next level. I hope the introduction of AI and data analytics will continue to nurture Busby’s young talent on and off the pitch for many years to come.”

Sports 52

Sports Innovation Analytics Analysis 52

Natalie Petouhof

APRIL 5, 2016

Tweet Sports is the new playing field is the world of business. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. Real Madrid is one of the most storied futbol clubs in history.

Sports 40

Sports Connections Video Technology 40

AWS Machine Learning

NOVEMBER 3, 2023

Javier Poveda-Panter is a Senior Data and Machine Learning Engineer for EMEA sports customers within the AWS Professional Services team. He enables customers in the area of spectator sports to innovate and capitalize on their data, delivering high-quality user and fan experiences through ML, data science, and analytics.

Sports 93

Sports Measurement Metrics Data 93

NetBase

APRIL 9, 2019

Whether you’re into breaking news, sports, TV fan theories, or a never-ending stream of the internet’s cutest animals, there’s a community on Reddit for you.”. The post The Top Strategy for Reddit Powered by Social Analytics appeared first on NetBase. Redditors accrue ‘karma’ when they participate on Reddit.

Analytics 52

Analytics Strategy Effort Score Sports 52

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics. Jayadeep Pabbisetty is a Senior ML/Data Engineer at Merck, where he designs and develops ETL and MLOps solutions to unlock data science and analytics for the business.

Training 102

Training Travel Analytics Metrics 102

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. According to Schohl, food and beverage tend to have the worst ratings among in-stadium satisfaction factors in many sports teams.

Sports 90

Sports Entertainment Tips Guest Experience 90