Comm100
NOVEMBER 21, 2023
Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. Regardless, AI can help governments cut spending and bring people closer to their representatives.
InMoment XI
FEBRUARY 8, 2022
That’s where a customer experience governance foundation comes in—and more specifically, where this governance checklist we put together for you becomes the most useful. To help you start off your own CX governance checklist, let’s take a look at three must-haves: Must-Have #1: Defined CX Leaders. So this isn’t the end.
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Comm100
MARCH 16, 2022
In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.
Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
InMoment XI
OCTOBER 26, 2022
Integrate Data From Everywhere Into Your CX Platform Increase Experience Awareness Encourage a Culture of Commitment. #1: Across the hundreds of brands and partners we’ve worked with here at InMoment, we have learned what works, formed a cohesive and proven approach, and can now guide our clients toward a successful CX governance strategy.
West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
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