The Real Value of VoC Programs
Cyara
OCTOBER 10, 2023
As a Contact Center manager, you likely already have an established method of trying to understand how you are being perceived by your customers. Whether you have had a Voice of the Customer (VoC) program for quite some time, or you are just starting out, chances are that you are capturing customer feedback across all of your contact center channels, summarizing it and then presenting the data on a dashboard, which is reported to your leadership on a regular basis.
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