Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro
ShepHyken
SEPTEMBER 11, 2023
Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to compare their data with competitors. It helps identify areas where organizations may be falling short and prompts them to revise their current strategies for improvement. To improve customer experience, companies need to break down the customer journey into smaller episodes or touchpoints.
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