Magellan Solutions
MAY 3, 2024
Small and medium enterprises (SMEs) drive significant economic productivity and employment but struggle with high operational costs. With such constraints, investing in costly new technologies and innovations for growth becomes extremely difficult. Fortunately, SMEs can explore outsourcing vs offshoring solutions as viable strategies to reduce costs and free up resources for adopting emerging technologies.
InMoment XI
MAY 3, 2024
Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands out as a beacon of innovation and customer-centricity. At the heart of their success lies a robust customer experience (CX) programme, meticulously designed to elevate every touchpoint of the customer journey.
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IntouchInsight
MAY 3, 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot be ignored.
Beyond Philosophy
MAY 3, 2024
A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
SaleMove
MAY 3, 2024
How do you choose between enhancing customer experience and staying on budget? With Glia’s Embedded Interaction Visualizer, you don’t have to. The post The Ease of Real-Time Visibility appeared first on Glia Blog | Digital Customer Service Explained.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Doing CX Right
MAY 3, 2024
Learn proven simple tactics to deliver more customer value. It includes 'stopping the stupid' and using OKRs to focus on high-impact tasks that accelerate business results. The post Stopping the Stupid: Leveraging OKRs For Better CX Results appeared first on Doing CX Right.
SurveySparrow
MAY 3, 2024
Customer experience is the cornerstone on which most businesses build their success. For that, you will need to clearly understand your customers and offer satisfying services at each touchpoint. Not to mention maintaining a good customer relationship. How can you do this? Surveys are one to go about it, and the other is CRM. But what if you combine them together?
inQuba
MAY 3, 2024
inQuba has recently been recognized as a global leader in the MarTech Intelligence Report – Enterprise Customer Experience Management Platforms: A Marketer’s Guide. This prestigious acknowledgment highlights our commitment to revolutionizing customer experience management in the digital landscape. This guide offers valuable insights into the latest trends and strategies in customer experience management, and how inQuba is leading the way in delivering exceptional results for businesses glo
Strativity
MAY 3, 2024
Learn how FinOps can balance performance, cost and environmental stewardship while fostering sustainability, business value and ongoing expansion.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Forrester's Customer Insights
MAY 3, 2024
We’re excited to announce that we’ve finalized our selections for Forrester’s top emerging technologies for 2024. We’ll spotlight the top 10 emerging technologies in our main report that will publish in late June. And then we’ll release a report in July on technologies 11-20.
Strativity
MAY 3, 2024
Learn why a hybrid cloud model is beneficial and how it can help drive business transformation and innovation for your organization.
Help Scout
MAY 3, 2024
When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.
Forrester's Customer Insights
MAY 3, 2024
Brand investments are like retirement investments. The idea is to invest regularly and consistently starting as early as possible, knowing that by the time retirement hits, the value will have accrued over time and the investments will have compounding returns. When we begin the uphill climb of investing, the returns may feel modest.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Brad Cleveland Blog
MAY 3, 2024
My newest course on LinkedIn Learning is “Championing the Customer in Everything You Do.” It is intended for any role in the organization, at any level. I hope it will help identify how to deliver an experience that customers will … Continue reading → The post Championing the Customer in Everything You Do appeared first on Brad Cleveland.
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