Improving the Agent Experience with Generative AI
Seaton CX
JUNE 28, 2023
Generative AI technology, like ChatGPT, should be your next contact center investment. “If you genuinely want to put customers first, you must put employees more first,” says Hal Rosenbluth, author of The Customer Comes Second. It’s a bold claim, but the data backs it up—there’s a strong correlation between employee morale and customers satisfacti on.
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