InMoment XI
JANUARY 19, 2024
In an increasingly data-driven world, it is no longer enough to understand the past. Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Whether it’s reducing your cost to acquire a customer, decreasing your churn rate, or anything in between. Your business can use analytics to drive success and improve customer experiences.
Clarivate
JANUARY 19, 2024
Over half of research office leaders say researchers are disengaged. How can you close the gap to win more funding? In late 2023, Research Professional News, an editorially independent part of Clarivate , surveyed research office leaders and staff as well as researchers around the world, taking a close look at the challenges facing them today and in the future.
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Beyond Philosophy
JANUARY 19, 2024
We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience.
SaleMove
JANUARY 19, 2024
Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences. The post How to Realize the Full Value of Technology Integrations appeared first on Glia Blog | Digital Customer Service Explained.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Cyara
JANUARY 19, 2024
In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. More respondents chose those two outcomes than any other, including friendly service, knowledgeable agents, and brand trustworthiness.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 19, 2024
Business Administration is the lifeblood of any successful organization; it is the engine that drives growth, efficiency, and profitability. A strong foundation in business administration equips individuals with the necessary skills to navigate the complex world of business, making strategic decisions, managing people effectively, and maneuvering through the financial landscape.
Clarivate
JANUARY 19, 2024
Planning for the year ahead in the intellectual property (IP) space is increasingly challenging. While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Practitioners can expect to see more integrations and toolsets that combine previously separate workflows; China will continue to influence the IP and innovation landscape; litigation is predicted to rise with the increase of infringing products; and new jurisdictions, such as the
Circular Edge
JANUARY 19, 2024
Document Management and eSignature Workflows with Orchestrator & More Thursday, January 25 | 2pm EST This session will include several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort. We’ll demonstrate how these customers were able to automate and streamline their processes across purchase orders, employee status changes and more using Orchestrator and additional applicatio
kommunicate
JANUARY 19, 2024
Last Updated on January 19, 2024 To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it seems that AI tools too are not spared this question. In this article: We are of course talking about two of [.] The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
Circular Edge
JANUARY 19, 2024
Live Webinar: Single Sign On for JD Edwards Tuesday, January 23 | 2pm EST Many information security departments today require certain business applications to authenticate using the enterprise Identity Providers (IDPs) as well as multi-factor authentication (MFA). EnterpriseOne has provided multiple authentication features in the past, and recently a newer option using JSON Web Token (JWT) has been made available to support a variety of identity management products that used to require a proxy/g
Feedbackly
JANUARY 19, 2024
Data is critical for businesses to understand customers, gain valuable insights about market trends, and recognize performance issues. If the success of your company and its growth heavily relies on data, it’s important to ensure your data sources are reliable and accurate. Surveys are one of the most common forms of gathering feedback from customers.
Circular Edge
JANUARY 19, 2024
Effortless and Efficient Inventory Management using AtomIQ November 14, 11am ET Countdown to Year-End: Make your inventory management effortless and efficient with AtomIQ! As the year draws to a close, businesses are gearing up to assess their inventory, reconcile stock levels, and plan for the year ahead. AtomIQ simplifies the process and ensures that you end the year on a high note.
Magellan Solutions
JANUARY 19, 2024
Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. Learn about the 24-hour front desk, the reassuring symbol of convenience and security.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Circular Edge
JANUARY 19, 2024
The SMARTer Way to Schedule, Manage & Automate Your JDE Batch Jobs Wednesday, January 10 | 2pm EST Ready to overcome your JD Edwards batch job challenges? Join our live webinar to learn how Smart Scheduler, an advanced JDE batch job scheduling tool, is helping companies of all sizes across the globe automate, simplify and streamline batch job execution.
Brandwatch CX
JANUARY 19, 2024
From National Pizza Day to the Super Bowl, leverage these unofficial holidays to level up your engagement with your audience on social media.
Circular Edge
JANUARY 19, 2024
Empowering Users with JD Edwards Page Composer This concise, practical recording will show you how to use Page Composer – just one of the features in the newest tools release 9.2.0.2 that is allowing users to better meet their business needs. This simple, intuitive interface is not only making the job of users easier, it is reducing the time and effort on both sides of the JD Edwards administration.
Brandwatch CX
JANUARY 19, 2024
From National Pizza Day to the Super Bowl, leverage these unofficial holidays to level up your engagement with your audience on social media.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Circular Edge
JANUARY 19, 2024
On Demand Webinar Understanding inventory levels is key to a successful supply chain and necessary for accurate reporting at the end of a month, quarter, or year. This process however can be daunting -it’s often time-consuming, tedious and manual, leading to human errors and discrepancies. Join this exciting webinar to learn best practices and essential tips for improving accuracy and streamlining inventory management using AtomIQ, and see a demo of popular apps including Cycle Count, Barcodes/Q
2020 Research
JANUARY 19, 2024
Join Sago's Luis Carreiro for an exciting 15-minute webinar on how to capitalize on the power of visual collaboration with QualMeeting.
Circular Edge
JANUARY 19, 2024
Integrated eSignature Workflows using ERPSign Demo: Thursday, September 22 | 2pm Eastern Spending too much time sending, signing, tracking & managing signed documents? Looking to automate & digitize your JDE to better manage eSignatures and digital transactions? Join this session to find out how to integrate DocuSign with JDE using ERPSign to achieve workflow automation across Finance, Sales, Procurement, Support, HR, Legal, Marketing, IT, Operations, Facilities, SOX & more.
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
Circular Edge
JANUARY 19, 2024
On Demand Webinar Preparing for year end close might perhaps feel like a daunting task – and it’s just around the corner. At the same time, you might also be tasked with meeting deadlines for month-end closing and quarter-end reporting. Join this webinar to learn best practices for your annual financial close, which reports should be run in JD Edwards to maintain system integrity, and the common tasks within E1 that should be taken across A/R, A/P and GL.
Forrester's Customer Insights
JANUARY 19, 2024
AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes. Leveraging synthetic data will help with the critical time to realize AIOps value, such as powerful autoremediation capabilities and enhanced decision-making.
Circular Edge
JANUARY 19, 2024
Is It Time for a Cloud EPM Tune-Up? What You Need to Know Friday, February 2 | 1pm EST In today’s fast-paced business environment, the upkeep of your Cloud EPM application is no longer an afterthought but a strategic necessity. An effective maintenance strategy mitigates the impact that unplanned outages of mission- and business-critical systems have on an enterprise’s ability to operate.
Forrester's Customer Insights
JANUARY 19, 2024
Rabbit’s r1 Personal AI Device (PAD) is an exciting technology that faces obstacles to commercial success - and gives us glimpses of the future.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Circular Edge
JANUARY 19, 2024
Predict the Future: How to Drive Accurate Decisions using Intelligent Forecasting Friday, January 12 | 1pm EST Today’s most successful finance & operational teams have taken the lead in leveraging machine learning and artificial intelligence to deliver real-time insights, inform decision-making, and drive efficiency across the enterprise. Join this session to learn how to streamline reporting, strengthen decision-making and realize faster time to action using AI/ML-driven capabilities withi
Brad Cleveland Blog
JANUARY 19, 2024
Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.
Circular Edge
JANUARY 19, 2024
Live Webinar: Single Sign On for JD Edwards Tuesday, January 23 | 2pm EST Many information security departments today require certain business applications to authenticate using the enterprise Identity Providers (IDPs) as well as multi-factor authentication (MFA). EnterpriseOne has provided multiple authentication features in the past, and recently a newer option using JSON Web Token (JWT) has been made available to support a variety of identity management products that used to require a proxy/g
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