ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Secure your spot by subscribing on Zoom now: [link] When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptiona

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Data Customer Experience Omni-Channel Analytics 52

Doing CX Right

AUGUST 27, 2023

Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way. The post Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman appeared first on Doing CX Right.

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SurveySparrow

AUGUST 27, 2023

Think about all those times the characters in a mystery tactfully revealed the suspense of the plot with a series of cleverly constructed questions. It is exciting to have each of those secrets unfold in sequence, right? That’s the power of asking the right questions. Don’t you think the same goes for data collection? Surveys are pivotal when it comes to feedback.

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Comparison Multi-Channel Analytics Survey 52

West Monroe

AUGUST 27, 2023

The U.S. power transmission grid is facing significant challenges. That includes interconnecting large-scale remote renewable energy resources, connecting states and regional electricity markets to facilitate interregional sales, and improving grid resiliency—Reducing transmission costs paid by customers would be an added benefit of strategically located new transmission infrastructure.

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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